Francisco Javier Roa
Ingeniero Informatico
Santiago
Summary
Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
13
13
years of professional experience
2
2
Languages
Work History
Regional Sales Manager
Cloudera
Chile - Peru
08.2019 - Current
- Contacted key accounts regularly and achieved high satisfaction scores by routinely re-assessing needs and resolving conflicts.
- Understood and capitalized on industry trends to shape and enhance value-added solutions and strategies for new market developments.
- Boosted market share by establishing sales and distribution channels, developing new products and solidifying sales partnerships.
- Collaborated with senior executives to evaluate performance in regional area and develop strategies to expand revenue generation.
- Created robust sales plans and set territory quotas.
- Modeled strong negotiation skills to help team members close tough deals with lucrative clients.
- Achieved regional sales objectives by coordinating sales team, developing successful strategies and servicing accounts to strengthen business relationships.
Senior Sales Manager
PWC
Santiago
08.2018 - 08.2019
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Investigated competitive landscape to maintain currency on market and anticipate negative business impacts.
- Consistently serviced accounts to maintain active contacts and continuously promote profitable offerings.
Senior Account Manager
SAP
Santiago
01.2013 - 07.2018
- Sold new products and services and developed new accounts to maximize revenue potential.
- Worked with customers to develop strategic business and account plans.
- Originated new business transactions by incorporating expertise and value propositions.
- Analyzed key competitors to respond to competitive threats.
- Prepared client budgets by reviewing client billing and managing monthly invoices.
- Created training program for lower-level employees to increase sales and customer satisfaction.
- Organized client feedback and introduced streamlined process of replying to and rectifying complaints.
Senior Solution Architect
SAP
Santiago
01.2012 - 12.2012
Principal Presales Specialist
Business Analytics LAC
Multicountry
01.2011 - 01.2011
- Mills, Constructors, Automotive and Machinery and components Industries for Chile
- Responsibilities: - Direct Sales Software - Relationship and management of C-Level Customers - Generation of pipeline and closing sales opportunities - Generation of big Opportunities - Management of entire business process, Responsible for evangelization and readyness for the new specialist of the region LAC
- Responsabilities:
- New solutions - Go to market
- Readyness and mentoring for new specialists in the region
- Executive relationship with big accounts of LatinAmerica
Senior Presales Specialist
SAP
Multicountry
01.2009 - 12.2010
Presales Consultant
BusinessObjects
Multicountry
07.2007 - 07.2008
- Demos and commercial presentations
- Architect for deploy projects
- Owner for strategic deal around of region
Education
Bachelor of Science - Computer Science
Universidad Gabriela Mistral
Santiago, Chile 05.2001 -
Skills
Knowledge ITIndustries
Sales expertise
Customer Relations
Business Development
Product and service sales
Territory Management
Strategic planning
Systems and software programs
CRM Systems
Networking skills
Upselling
Converting leads
Forecasting abilities
Brand Management
Business development and planning
Account management
Client Development
Business process optimization
Sales analysis
[Software] expertise
Timeline
Regional Sales Manager
Cloudera
08.2019 - Current
Senior Sales Manager
PWC
08.2018 - 08.2019
Senior Account Manager
SAP
01.2013 - 07.2018
Senior Solution Architect
SAP
01.2012 - 12.2012
Principal Presales Specialist
Business Analytics LAC
01.2011 - 01.2011
Senior Presales Specialist
SAP
01.2009 - 12.2010
Presales Consultant
BusinessObjects
07.2007 - 07.2008
Bachelor of Science - Computer Science
Universidad Gabriela Mistral
05.2001 -