Alfredo Jorquera

Assigned to provide support to the Solution Engineering team in PulsePoint Inc., an ad tech company that offers DSP and Ad Exchange platforms in the Programmatic Advertising realm, I'm currently identifying the root cause of the issues reported about the customer-facing systems of the company.

Once a problem is reported or identified, the team has to review data in the DB, online debuggers, code in Github, applications logs, etc. to determine if the issue is a bug, a problem with data coming from clients, or simply a wrong use of the platform. Programmatic advertising is a very demanding business because to sell & buy ad slots is a transaction that must occur in less than 200 ms.

• Oversaw IT department operations and training.
• Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
• Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
• Demonstrated familiarity with latest hardware, software and networking technology.
• Assisted in development of long-term strategies to grow department and resources.
• Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements.
• Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
• Implemented and maintained technology and software budget.

• Made recommendations and performed upgrades, assisting businesses in technology planning aligned with growth projections.
• Developed clear specifications for project plans using customer requirements.
• Reviewed processes and software to improve legal documents digitalization to reduce manual intervention.
• Checked business rules implemented in SAP VIM (Vendor Invoice Management) to make it more accurate.

• Managed system performance, conducting troubleshooting, security patching, and maintenance.
• Oversaw IT department operations and training.
• Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
• Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements.
• Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
• Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
• Updated customers and senior leaders on progress and roadblocks.
• Assisted in development of long-term strategies to grow department and resources.
• Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
• Coordinated IT operations activities to deliver smooth flow of daily business needs.
• Guided organizational technology strategy and roadmaps.
• Understood key product management roadmap objectives and requirements to develop product technology strategy.
• Coordinated technical training and personal development classes for staff members.
• Demonstrated familiarity with latest hardware, software and networking technology.
• Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
• Implemented and maintained technology and software budget.
• Liaised with other departments to minimize network interruptions and possible downtimes.
• Managed life cycle replacement of hardware and software.
• Envisioned technical solutions to fulfill business needs
• Defined Systems Architecture and Technology
• Requirements gathering and Elicitation

• Created from zero the Software Development Department and computer network of the company. The idea was to produce software of-the-shelf in the Chilean Taxes Realm.
• Oversaw IT department operations and training.
• Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
• Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements.
• Demonstrated familiarity with latest hardware, software and networking technology. Internet was a new resource in Chile not exploded yet.
• Conducted requirements gathering sessions
• Produced Software specifications
• Coded and tested applications
• Created the Customer Support Department as a business unit