Aarón Manuel Ortiz Torres
San Pedro la paz
Summary
Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
1
1
year of professional experience
Work History
Waiter
Epa Bar Café
- Kept server areas clean and stocked to increase efficiency while working tables.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
Photographer, Videographer and Editor
Freelancer
- Edited, toned, captioned, and uploaded photographs for publication.
- Digitally edited photos to enhance appearance.
- Took photos from different angles and perspectives to capture perfect images.
- Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
- Captured stunning images by utilizing various lighting techniques and creative compositions.
Restaurant Waiter
Hotel Barlovento Porvenir
06.2023 - 01.2024
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas for optimal guest experience.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
Education
No Degree - Gastronomy
Centro Educativo Y De Formación Laboral Dr. Manuel
Rio Grande, Tierra Del Fuego 05.2001 -
Skills
Guest Relations Management
Dining area maintenance
Food safety understanding
Safe Food Handling
High-volume dining
Quality Control
Professional Appearance
Menu Memorization
Wine Knowledge
Wine service
Daily specials memorization
Teamwork and Collaboration
Problem-Solving
Rut
28.021.195 - 8
Personal Information
- Age: 25 años
- Place of Birth: Río Grande
- Date of Birth: 11/17/1998
Timeline
Restaurant Waiter
Hotel Barlovento Porvenir
06.2023 - 01.2024
No Degree - Gastronomy
Centro Educativo Y De Formación Laboral Dr. Manuel
05.2001 -
Waiter
Epa Bar Café
Photographer, Videographer and Editor
Freelancer
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