Ailin LOI GONZALEZ
Santiago
Summary
Dynamic Professional with deep and extensive experience in Freight Forwarding Industry, excelling in sales strategy development and team leadership. Proven track record in enhancing customer satisfaction and driving revenue growth marketing campaigns and effective relationship management. Skilled in navigating complex operational challenges while fostering teamwork collaboration.
Overview
27
27
years of professional experience
Work History
Trade Lane Manager / Air Product
Savino Del Bene Chile
03.2017 - Current
- Oversaw all aspects of trade lane management from planning to execution, ensuring successful outcomes for clients and the company alike.
- Resolved complex operational issues by collaborating with international partners and navigating through regulatory requirements.
- Streamlined communication channels within the organization, facilitating efficient information flow between departments.
- Developed and executed targeted marketing campaigns to increase brand awareness and generate new business opportunities.
Commercial Manager
Hellmann Worldwide Logistcs Chile
10.2007 - 11.2016
- Strengthened client relationships through regular communication and timely resolution of issues, leading to increased customer satisfaction.
- Used key metrics and prepared reports for senior management to monitor performance of commercial activities.
- Managed and analyzed budgets, P&L, balance sheets and sales reports.
- Increased sales revenue and GP by developing and implementing effective marketing strategies for commercial products.
- Opened and Supervised Iquique Branch.
- Started with the mining and renewable energy vertical product and getting important service contracts.
- Contributed in Contract Logistics area beginnings.
- Coordinated trade shows and other promotional events, showcasing company offerings effectively to prospective clients.
- Led cross-functional teams to deliver successful projects on time and within budget constraints, meeting business objectives.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Monitored competitor activity, utilizing insights to inform strategic planning and decision-making processes.
Customer Service and Operations Manager
Navicon Overseas Chile
10.2004 - 09.2007
- Managed cross-functional teams, ensuring timely completion of projects within budget constraints.
- Ensured compliance with all relevant industry regulations and standards in order to mitigate risk exposure for the company.
- Improved customer satisfaction by implementing efficient service operations and streamlined processes increasing customer retention portfolio.
- Led the implementation of new technologies for this department.
Sales Support + Key Account Customer Service
Kuehne + Nagel Chile
07.2001 - 09.2004
- Support Sales Team contacting customers and preparing Sales proposal.
- Support Sales Manager in his daily activity.
- Developed sales support materials to assist Sales Team in effectively presenting product offerings.
- Enhanced client satisfaction by providing efficient investment sales support and maintaining clear communication channels.
- In charge of Falabella account for Chile, Perú and Colombia.
Iquique Branch Supervisor + Sales Executive
Air Sea Worldwide Chile
05.1998 - 06.2001
- Opened and managed Iquique Branch office, supervised all related Administration, Operations and Sales.
- Boosted customer satisfaction with attentive service and prompt resolution of issues.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Education
Técnico En Comercio Exterior -
Iquique English Colleage
Iquique12-1997
Skills
- Knowledge on Freight forwarding Industry
- Team leadership
- Sales strategy development
- Team motivation
- Goal setting and achievement
- Self motivation
- Customer relationship management
Languages
Spanish
Bilingual or Proficient (C2)
English
Intermediate (B1)
Timeline
Trade Lane Manager / Air Product
Savino Del Bene Chile
03.2017 - Current
Commercial Manager
Hellmann Worldwide Logistcs Chile
10.2007 - 11.2016
Customer Service and Operations Manager
Navicon Overseas Chile
10.2004 - 09.2007
Sales Support + Key Account Customer Service
Kuehne + Nagel Chile
07.2001 - 09.2004
Iquique Branch Supervisor + Sales Executive
Air Sea Worldwide Chile
05.1998 - 06.2001
Técnico En Comercio Exterior -
Iquique English Colleage
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