Office
Alberto Hurtado
Electronic Engineer With Telecomunication Expertice
Santiago
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder. Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
17
17
years of professional experience
Work History
TAM Director
Sovos
2 2024 - Current
- Drive TAM operations Across LATAM&EMEA increasing the team presence and customer numbers.
- Maintained consistent communication with senior leadership regarding Customer progress, challenges faced, and proposed solutions for any roadblocks encountered.
- Resolved conflicts proactively among team members, maintaining a harmonious working environment conducive to productivity.
TAM Manager/Supervisor
Sovos
6 2022 - 2 2024
- Increase area revenue on 10% target annually while managing team base in LATAM&EMEA
- Increased market share with strategic business development efforts, expanding into untapped markets and services.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
TAM
Sovos
1 2021 - 6 2022
- Provide guidance and support to customers on current escalations, incidents, and internal follow-up.
- Demonstrated leadership skills in managing projects from concept to completion.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
Solution Consultant
Sovos
06.2018 - 01.2021
- Guide and implement customer integrations with Sovos software.
- Managed complex projects from inception to completion, ensuring timely delivery and meeting all client requirements.
QA Eng/Design Manager
Claro Chile
04.2015 - 06.2018
- Provide optimization plan for all Claros networks improving performance
- Lead the design team to improve coverage and decrease costs.
- Developed innovative design strategies to address client needs, incorporating user feedback and market research.
Project Manager
Solomon Corp.
01.2015 - 04.2015
- Manage the last installation team with the Entel account.
Performance Engineer
Nextel Chile
06.2013 - 10.2014
- Create reports, deliverables, and documentation to drive the organization's performance using SQL.
- Applied innovative approaches to simulate anticipated workloads for accurate capacity planning evaluations.
RF/RAN Manager
NSN Chile
06.2011 - 06.2013
- Manage the optimization and integration team providing a plan for new network integrations in Chile.
- Coordinated with RAN department to upgrade technology infrastructure, enhancing operational efficiency and data security.
RF engineer/Manager
Huawei Chile
06.2007 - 06.2011
- Perform network optimization, review plans, and guide customers in their integrations
- Manage the teams for the Telefonica account across all products provided by Huawei.
- Optimized RF network performance by conducting detailed analysis and implementing effective solutions.
- Boosted system efficiency by streamlining processes for RF optimization and drive-testing activities.
Education
Master of Science - Engineering Technology
Universidad Mayor
Santiago, Chile 05.2001 -
Skills
Management
Creativity
Soft Skills
PMO
Problem Solving
Team Work
Critical thinking
Proactivity
Organizational
Cost driven
Self Learning
Language
Staff Development
Motivational Skills
Influential Leadership
Employee Evaluation
Academicformation
- Ingeniero Civil Electrónico con especialización en Telecomunicaciones, Universidad Mayor, 2007, Graduated
- Digital Marketing, IAB Spain, 2015, Completed
- Other Formation, Saint George College, 2000, Graduated
Software
Salesforce
SQL
Windows
Languages
Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
Interests
Hiking
Camping
VR gamming
Accomplishments
- Used Microsoft Excel to develop the Pricing and customer evaluation tool to sell the TAM service.
- Documented and resolved the integration issue with AWS which led to an overall decrease of 10% of rejections on document generation for our largest customer.
- Achieved Customer integration by developing a special tool for them and completing the project implementation in a 60% time reduction in the implementation with accuracy and efficiency.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
HybridRemoteOn-SiteImportant To Me
Career advancementWork-life balancePaid time offWork from home option401k matchHealthcare benefitsPaid sick leave4-day work weekStock Options / Equity / Profit SharingPersonal development programsTeam Building / Company RetreatsTimeline
Solution Consultant
Sovos
06.2018 - 01.2021
QA Eng/Design Manager
Claro Chile
04.2015 - 06.2018
Project Manager
Solomon Corp.
01.2015 - 04.2015
Performance Engineer
Nextel Chile
06.2013 - 10.2014
RF/RAN Manager
NSN Chile
06.2011 - 06.2013
RF engineer/Manager
Huawei Chile
06.2007 - 06.2011
Master of Science - Engineering Technology
Universidad Mayor
05.2001 -
TAM Director
Sovos
2 2024 - Current
TAM Manager/Supervisor
Sovos
6 2022 - 2 2024
TAM
Sovos
1 2021 - 6 2022