ALEJANDRA ASENCIO
Punta Arenas
Summary
Dynamic Bank Account Executive with a proven track record at Banco De Chile, excelling in client relationship building and strategic selling. Adept at identifying new business opportunities, I consistently exceeded sales targets while fostering strong client loyalty through exceptional customer service and effective communication. A collaborative team player skilled in problem resolution and multitasking.
Experienced in coordinating activities with various departments to achieve strategic objectives.
Overview
13
13
years of professional experience
Work History
Bank Account Executive
Banco De Chile
12.2022 - Current
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Office Administrative Assistant
Servicio De Salud Magallanes
01.2018 - 01.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
Bank Teller
Banco Del Estado De Chile
04.2012 - 06.2017
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Processed customer transactions promptly, minimizing wait times.
Education
BBA - Administración De Empresas
Instituto Profesional Santo Tomas
Punta Arenas, Chile01-2017
Skills
- Client relationship building
- Account management
- Relationship building and management
- Pipeline management
- Customer service
- Strategic selling
- New business opportunities
- Interpersonal skills
- Sales expertise
- Teamwork and collaboration
- Multitasking
- Problem resolution
- Complaint handling
Languages
English
Beginner (A1)
Spanish
Advanced (C1)
crossfit
I like this sport because in an hour I get the most out of my performance, and I am constantly pushing my limits
walk with my pets
I love walking with my pets because it fills me with happiness and peace.
Timeline
Bank Account Executive
Banco De Chile
12.2022 - Current
Office Administrative Assistant
Servicio De Salud Magallanes
01.2018 - 01.2020
Bank Teller
Banco Del Estado De Chile
04.2012 - 06.2017
BBA - Administración De Empresas
Instituto Profesional Santo Tomas
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