Alejandra Llanos P
Bilingual Secretary
Concón,Valparaíso
Summary
Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills. Organized office professional with experience with various administrative tasks such as preparing agendas, scheduling meetings and providing customer assistance. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level remote assistant position. Ready to help team achieve company goals.
Overview
23
23
years of professional experience
Work History
Secretary to the General Manager
Transportes ANFER
Concón
12.2013 - 10.2023
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Assisted coworkers and staff members with special tasks on daily basis.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Performed research to collect and record industry data.
Secretary
Transportes Vigal
Concón
01.2011 - 07.2023
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Scheduled appointments and conducted follow-up calls to clients.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
- Created and updated records and files to maintain document compliance.
- Composed inter-office correspondence and provided product and service information to customers.
Project Assistant - Remote
Transportes Vigal
Valparaíso
01.2011 - 12.2011
- Performed work according to project schedules and established quality standards.
- Completed multiple tasks simultaneously to optimize project completion.
- Worked with senior leadership to complete complex projects on time and under-budget.
- Handled administrative duties, filing, and errands.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
Retail Assistant
Altué
Viña del Mar
02.2005 - 11.2007
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Assisted customers with prompt and polite support in-person and via telephone.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Actively engaged customers to provide general assistance and information on store merchandise.
Secretary to the Assistant Principal
Padres Franceses School
Valparaíso
01.2001 - 12.2004
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Established administrative work procedures to track staff's daily tasks.
- Liaised between clients and vendors and maintained effective lines of communication.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Assisted coworkers and staff members with special tasks on daily basis.
Education
No Degree - Executive Assistant And Executive Secretary
Instituto De Secretariado INSEC
Viña Del Mar 05.2001 -
Skills
Scheduling
Meeting arrangements
Meeting minutes
Bookkeeping
Transcription and dictation
Documentation and control
Business correspondence
Administrative support
Customer and client relations
Multi-line phone proficiency
Program files maintenance
Customer relations and communications
Scheduling and calendar management
Paperwork drafting
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Secretary to the General Manager
Transportes ANFER
12.2013 - 10.2023
Secretary
Transportes Vigal
01.2011 - 07.2023
Project Assistant - Remote
Transportes Vigal
01.2011 - 12.2011
Retail Assistant
Altué
02.2005 - 11.2007
No Degree - Executive Assistant And Executive Secretary
Instituto De Secretariado INSEC
05.2001 -
Secretary to the Assistant Principal
Padres Franceses School
01.2001 - 12.2004