Alvaro Souza

I lead the full lifecycle of inbound sales — from first contact with potential clients to closing deals. I manage and optimize the process of client onboarding, acting as the primary point of contact for qualified leads.

Working closely with the CEO and product team, I also contribute strategic insights on improving our acquisition funnel and identifying new growth opportunities.

My role blends direct sales execution with a growing focus on strategic development, aiming to scale our client base as the company expands.

• Increased client acquisition rates by conducting thorough market research and identifying potential leads.
• Played an integral role in the development of acquisition-focused initiatives, contributing valuable insights based on extensive experience within role.
• Utilized CRM software to efficiently manage leads, track progress, and maintain detailed records of all interactions.
• Conducted regular follow-ups with potential clients to maintain engagement and ensure timely conversions.
• Tailored sales pitches to suit individual client requirements, demonstrating a deep understanding of their unique needs and goals.
• Handled over 50 calls per day with 10% conversion rate.

I specialize in crafting custom mobile and web applications using the Glide platform. By seamlessly integrating data from various sources and designing intuitive user interfaces, I empower businesses to streamline operations and enhance customer experiences. With a passion for innovation and a focus on delivering results, I'm committed to creating solutions that drive growth.

Key skills: Glide, no-code development, data integration, UX/UI design, app development, automation.

• Worked closely with clients to gather requirements and translate them into technical specifications for implementation.
• Continuously updated skills through training courses, workshops, and self-study—staying current on industry trends and emerging technologies.
• Debugged complex software issues, leading to a more stable product release.
• Collaborated with cross-functional teams to ensure seamless integration of new features.
• Designed customized solutions for proposals to potential customers.
• Developed software for desktop and mobile operating systems.
• Built databases and table structures for web applications.
• Designed and developed forward-thinking systems that meet user needs and improve productivity.

My internship at Statkraft was primarily based on administrative activities involving the
use of Excel, Visual Basic, SharePoint, Power Automate, GitHub, and Forms, with
achievements such as:
- Successfully creating a warehouse management program that reduced the
processing time from approximately 34 days to just 10 minutes.
- Significantly improving the company’s SharePoint portal for widespread access
across the entire company.

• Streamlined processes to increase efficiency in hazard identification and risk assessment activities.
• Contributed to the development of corporate social responsibility initiatives focusing on sustainability and community engagement efforts related to HSSE concerns.

• Maintained accurate records of client interactions, ensuring consistency in follow-ups and long-term relationship building.
• Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
• Increased sales revenue through strategic cold calling and lead generation activities.
• Enhanced team performance through constructive feedback during regular meetings, fostering a positive work environment conducive to success.
• Utilized CRM systems for tracking leads, managing customer information, and prioritizing daily tasks efficiently.
• Boosted customer satisfaction by addressing concerns and providing solutions in a timely manner.
• Exceeded personal sales goals by leveraging persuasive communication skills and product knowledge expertise.
• Supported colleagues as needed, contributing positively towards creating a cohesive team culture focused on achieving collective objectives.

• Developed customized solutions for clients'' unique needs, resulting in improved satisfaction and loyalty.
• Responded to customers' complaints regarding service and product quality to solve issues.
• Boosted sales revenue by implementing effective sales strategies and building strong customer relationships.