Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
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Andres Colodro

Head Of Post Sales
Santiago

Summary

Dynamic leader with a proven track record at Tranciti, driving customer success strategies that reduced churn by over 25%. Adept in team management and problem-solving, I improved NPS from -27 to 55 while fostering collaborative teamwork. Skilled in Salesforce, I excel in delivering impactful results and enhancing client relationships.

Overview

5
5
years of professional experience
5
5
years of post-secondary education
1
1
Certification
3
3
Languages

Work History

Head of Post Sales

Tranciti
Santiago
09.2024 - Current
  • Lead and mentor high-performing post-sales team of 5 Key Account Managers - most of them hired myself.
  • Successfully navigated complex customer related issues such as; lack of CRM, track of the Portfolio among many others.
  • Developed and implemented customer success strategies and KPIs focusing mainly on retention rate and upselling/cross-selling - Reducing churn rate over 25% and Portfolio value over 15% in 6 months
  • Improved Net Promoter Score (NPS) from -27 to 55 in 6 months.
  • Implemented and Utilized Salesforce to track key metrics.

Key Account Manager

Rappi
Santiago
08.2022 - 09.2024
  • Manage 45 of the most important accounts for the Chilean market within Restaurants.
  • Resolve customer-facing issues of various kinds, such as contractual, commission, billing, operational metrics, product performance, sales level, among many others.
  • Deliver quality analysis to facilitate customer decision-making.
  • Selling complementary products as in-app ads to increase customer share in the market

Account Manager

Bridgify
Tel Aviv
07.2021 - 08.2022
  • Travel Tech company. Part of the High Tech environment.
  • In charge of lead generation.
  • In charge of managing all 5 spanish speaker customers

Negotiation Analyst

LATAM Airlines
Santiago
01.2021 - 08.2021
  • Managed the budget (savings) for all non-technical professional services of the airline, and was responsible for the negotiation and oversight of all contracts and bids for professional services exceeding $250,000 USD.
  • Savings of $20M USD for Latam
  • Eco-friendly initiative to digitize contractual documents.

Teacher's Assistant

Pontificia Universidad Católica De Chile
01.2020 - 07.2020
  • International Macroeconomics Course, Teaching Assistant Sebastián Claro, former Vice President of the Central Bank of Chile

Education

BBA - Business Administration

Pontificia Universidad Católica De Chile
Santiago
01.2016 - 08.2020

Exchange - Business

University of Texas At Austin
Austin, TX
01.2019 - 08.2019

Skills

Positive interpersonal skills

Collaborative teamwork

Public Speaking

Team management

Problem-solving

Multitasking

Certification

Duolingo English Test

Timeline

Duolingo English Test

03-2025

Head of Post Sales

Tranciti
09.2024 - Current

Key Account Manager

Rappi
08.2022 - 09.2024

Account Manager

Bridgify
07.2021 - 08.2022

Negotiation Analyst

LATAM Airlines
01.2021 - 08.2021

Teacher's Assistant

Pontificia Universidad Católica De Chile
01.2020 - 07.2020

Exchange - Business

University of Texas At Austin
01.2019 - 08.2019

BBA - Business Administration

Pontificia Universidad Católica De Chile
01.2016 - 08.2020

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Andres ColodroHead Of Post Sales