Andres Colodro
Head Of Post Sales
Santiago
Summary
Dynamic leader with a proven track record at Tranciti, driving customer success strategies that reduced churn by over 25%. Adept in team management and problem-solving, I improved NPS from -27 to 55 while fostering collaborative teamwork. Skilled in Salesforce, I excel in delivering impactful results and enhancing client relationships.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Head of Post Sales
Tranciti
Santiago
2024.09 - Current
- Lead and mentor high-performing post-sales team of 5 Key Account Managers - most of them hired myself.
- Successfully navigated complex customer related issues such as; lack of CRM, track of the Portfolio among many others.
- Developed and implemented customer success strategies and KPIs focusing mainly on retention rate and upselling/cross-selling - Reducing churn rate over 25% and Portfolio value over 15% in 6 months
- Improved Net Promoter Score (NPS) from -27 to 55 in 6 months.
- Implemented and Utilized Salesforce to track key metrics.
Key Account Manager
Rappi
Santiago
2022.08 - 2024.09
- Manage 45 of the most important accounts for the Chilean market within Restaurants.
- Resolve customer-facing issues of various kinds, such as contractual, commission, billing, operational metrics, product performance, sales level, among many others.
- Deliver quality analysis to facilitate customer decision-making.
- Selling complementary products as in-app ads to increase customer share in the market
Account Manager
Bridgify
Tel Aviv
2021.07 - 2022.08
- Travel Tech company. Part of the High Tech environment.
- In charge of lead generation.
- In charge of managing all 5 spanish speaker customers
Negotiation Analyst
LATAM Airlines
Santiago
2021.01 - 2021.08
- Managed the budget (savings) for all non-technical professional services of the airline, and was responsible for the negotiation and oversight of all contracts and bids for professional services exceeding $250,000 USD.
- Savings of $20M USD for Latam
- Eco-friendly initiative to digitize contractual documents.
Teacher's Assistant
Pontificia Universidad Católica De Chile
2020.01 - 2020.07
- International Macroeconomics Course, Teaching Assistant Sebastián Claro, former Vice President of the Central Bank of Chile
Education
BBA - Business Administration
Pontificia Universidad Católica De Chile
Santiago 2016.01 - 2020.08
Exchange - Business
University of Texas At Austin
Austin, TX 2019.01 - 2019.08
Skills
Positive interpersonal skills
Collaborative teamwork
Public Speaking
Team management
Problem-solving
Multitasking
Certification
Duolingo English Test
Timeline
Duolingo English Test
2025-03
Head of Post Sales
Tranciti
2024.09 - Current
Key Account Manager
Rappi
2022.08 - 2024.09
Account Manager
Bridgify
2021.07 - 2022.08
Negotiation Analyst
LATAM Airlines
2021.01 - 2021.08
Teacher's Assistant
Pontificia Universidad Católica De Chile
2020.01 - 2020.07
Exchange - Business
University of Texas At Austin
2019.01 - 2019.08
BBA - Business Administration
Pontificia Universidad Católica De Chile
2016.01 - 2020.08