Anice Daud
La Serena
Summary
Resourceful Tourism Manager known for high productivity and efficient task completion. Skilled in strategic planning, customer relationship management, and marketing strategy development to enhance tour experiences and increase engagement. Excels in communication, problem-solving, and leadership, ensuring seamless operations and positive guest experiences in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Community Manager
Vala Elqui Restaurant
La Serena
01.2022 - 11.2024
- Developed and implemented strategies to increase community engagement.
- Developed and implemented multi-channel digital marketing strategies.
- Created content for the website, social media accounts, Instagram campaigns, and other digital channels.
- Assisted in the development of online advertising campaigns to generate leads and increase brand awareness.
- Developed promotional materials for webpages, emails, newsletters and other digital mediums.
Guest Communication Analyst
Andes STR.
Santiago
03.2024 - 11.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted guests with check-ins and check-outs in a timely manner.
Content Creator
English Sitter Company.
La Serena
05.2024 - 06.2024
- Created compelling visuals to accompany written content.
- Researched topics related to the brand's industry to develop original content ideas.
- Created videos, posts, and content for the Instagram page.
Education
Certificado TEFLE - Teaching English as a Second Language
TEFLE Certification.
01.2023
Bachelor of Administration - International Tourism
INACAP
La Serena12.2022
Skills
- Guest Relations
- Exceptional communication
- Reservation Management
- Language skills
- Complaint Handling
- Data Entry
- Customer Service
- Guest Orientation
- Language proficiency
- Payment Processing
- Issue Resolution
Timeline
Content Creator
English Sitter Company.
05.2024 - 06.2024
Guest Communication Analyst
Andes STR.
03.2024 - 11.2024
Community Manager
Vala Elqui Restaurant
01.2022 - 11.2024
Certificado TEFLE - Teaching English as a Second Language
TEFLE Certification.
Bachelor of Administration - International Tourism
INACAP
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