Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

ANTONIA MUJICA

Summary

Volunteering in hospitality used to be my hobby, experiences made me turn it into my career. I want to be part of a prestigious and quality company in the industry, contributing to the optimal management, planning and administration of the position in which I work. I am a diligent, proactive, adaptable, honest and committed person.

Overview

6
6
years of professional experience

Work History

FLOOR STAFF

Bungalow Social
02.2024 - 07.2024
  • Rotate positions from the dining room to the bar, depending on the roster.
  • Take customer food and drink orders using EPOS system and pass on allergen information.
  • Maintained high standards of customer service during high volume, fast-paced operations.

HOTEL MANAGER

Allurity Hotel
10.2023 - 02.2024
  • Managed day-to-day operations of lodging facility, scheduling staff, and overseeing budgets within Front Office, Housekeeping, and Maintenance.
  • Supervise and resolve guest complaints in an appropriate manner to ensure guest satisfaction.
  • Fostered safe lodging environment with reliable and effective security services.

RECEPTIONIST

Thredbo Alpine Hotel
06.2023 - 09.2023
  • Process arrival and departure of guests, including all payments and requests during their stay.
  • Supervise and manage reservations from different distribution channels.
  • Attention to transport services, tourism, and activities in Kosciuszko National Park.
  • Handling keys and cash floats from different areas of the resort.

HOSTESS

Baba Restaurant - Yellowstone Club
02.2018 - 04.2020
  • Welcome guests in a warm and friendly manner.
  • Manage seating chart and dining flow.
  • Ensure an even workload for wait staff.
  • Answering phone calls and scheduling reservations with large parties.
  • Help fellow team members with side work, if necessary.

RECEPTIONIST

Valle Nevado Ski Resort
06.2018 - 09.2019
  • Able to work at the 3, 4, and 5-star hotels of the resort, with deep knowledge of each service included.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Process reservations, check in/out, and payments of guests.
  • Flexible to work different shifts, including night audit.



Education

BUSINESS ESSENTIALS -

Harvard Business Publishing
Online
12.2023

INTERNATIONAL HOTEL MANAGEMENT -

Andres Bello University
Santiago, Chile
12.2022

ADVANCED ENGLISH -

Concordia Institute of Business
Auckland, New Zealand
08.2016

Skills

    Multi-department management

    Strong teamwork and leadership

    Prompt and diligent problem-solving

    Usage of different hotel PMS

    Verbal and written communication

Languages

Spanish
English
Portuguese

Timeline

FLOOR STAFF

Bungalow Social
02.2024 - 07.2024

HOTEL MANAGER

Allurity Hotel
10.2023 - 02.2024

RECEPTIONIST

Thredbo Alpine Hotel
06.2023 - 09.2023

RECEPTIONIST

Valle Nevado Ski Resort
06.2018 - 09.2019

HOSTESS

Baba Restaurant - Yellowstone Club
02.2018 - 04.2020

BUSINESS ESSENTIALS -

Harvard Business Publishing

INTERNATIONAL HOTEL MANAGEMENT -

Andres Bello University

ADVANCED ENGLISH -

Concordia Institute of Business

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