My objective is to acquire a leading and challenging position in a prominent organization that helps in utilizing and improving my skills. Using my experience I like to give cost effective and high quality service to client within expected SLA.
Hi, I’m
Bala Kesavan Somasekaran
Developer Expert
Summary
Overview
25
years of professional experience
1
Language
Work History
Experian
Client services Supervisor
11.2008 - 11.2024
Job overview
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Managed department call volume of Number calls per day and coordinated department schedules to maximize coverage during peak hours.
- Coordinated the efficient allocation of resources during peak periods, ensuring optimal coverage for all clients'' needs.
Tata Consultancy Services
I.T Analyst
04.2006 - 10.2008
Job overview
Kanbay
Consultant
04.2004 - 03.2006
Job overview
- Company Overview: Kanbay (later acquired by Capgemini)
- Kanbay (later acquired by Capgemini)
Maharishi Solar Technology Pvt. Ltd.
Process Engineer
11.1999 - 12.2003
Job overview
- Company Overview: Maharishi solar technology is the Solar cell manufacturing company
- They are one of the major producers of Solar wafers and Solar cells
- Maharishi solar technology is the Solar cell manufacturing company
- They are one of the major producers of Solar wafers and Solar cells
Education
Manonmaniam Sundaranar University
Bachelor of Engineering from Electrical and Electronics Engineering
01.1995 - 1 1999
University Overview
HIAA
Fundamentals of Health Insurance Part A and part B
University Overview
Skills
Unix
Projects
Projects
Experian US – Access Point Service(APS)/DaaS, C/C++, MQ, NodeJs, JCL, DB2, Team Leader/ Operation Manager, Experian Credit excellence award winner for creating High Quality Product., Developed an Asynchronized application that helps clients to communicate with different bureaus simultaneously that reduce response time from 45s to 3s., As a manager maintained a work life balance., Leading team of 12 developers., Assessing the weightage and cost of the products requested by client., Initiated and leading the project for migrating Application from Mainframe to Cloud system. Bank of America, COBOL, REXX, Eztreive, JCL, VSAM, Technical Lead, 02/01/08, 10/31/08, Bank of America is one of the world's largest financial institutions, serving individual consumers, small and middle market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk-management products and services., Getting new business from the Client., Monitoring team performance and improving the skills of the team., Preparation of Knowledge base document about the new business., Training the team on the new business. CPMS Products, Experian, COBOL, Assembler, REXX, Eztreive, JCL, VSAM, Offshore Team Lead, 04/01/06, 01/31/08, The CPMS products deal with the Customer Portfolio Management. It maintains the history of Customer and the details inquired by Customers. It also tracks the flow of data (or media like tape, disc etc) from one system to another, until the inquiry report is submitted back to customer., Requirement gathering from the clients located at US., System analysis and enhancement., Coordinating the offshore team., Analyzing the existing systems and training the team on the business., Preparation of UTP., Coding, review and Testing., Redesigned the Log Inquiry Process and made it user friendly. Regence Blue Shield, COBOL, MQ Series, JCL, VSAM, CICS, Team Lead, 04/01/04, 03/31/06, Regence Blue Shield is a major Health Insurance provider operating in Washington, Idaho, Oregon, Utah. It is also part of the Blue Cross and Blue Shield Organization. Kanbay’s role in Regence is to take care of the claim processing system of the Federal Employee Program being run by them popularly known as the Federal employees program., Documentation of new requirement., Preparation of UTP., Coding, review and Testing., Designed and developed a new system to reduce the Claim processing time from 2 days to 5 min by converting the Batch NDM to real-time MQ Claim process., Proposed and designed a search engine for the Online Provider Inquiry system. Maharishi Solar Technology, India, VB6.0, Oracle, ASP, Team Member, 04/01/01, 12/31/03, Maharishi solar technology is the Solar cell manufacturing company. They are one of the major producers of Solar wafers and Solar cells. Process Automation is the system developed to automate the whole production process which involves the Inventory, Production Planning, Quality report for each final product, Production cycle tracking and the Marketing., The application I have developed reduced the cost of production due to lack of inventory by 1/3rd.Timeline
Client services Supervisor
Experian
11.2008 - 11.2024
I.T Analyst
Tata Consultancy Services
04.2006 - 10.2008
Consultant
Kanbay
04.2004 - 03.2006
Process Engineer
Maharishi Solar Technology Pvt. Ltd.
11.1999 - 12.2003
Manonmaniam Sundaranar University
Bachelor of Engineering from Electrical and Electronics Engineering
01.1995 - 1 1999
HIAA
Fundamentals of Health Insurance Part A and part B
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