BENJAMIN FIGUEROA
IT Support Analyst
Summary
As a Computer Engineer with over three years of practical experience in IT and systems support, I am driven by a constant pursuit of professional growth. My commitment to excellence is reflected in a continuous willingness to acquire new skills and consistently improve my professional capabilities.
Overview
5
5
years of professional experience
1
1
Certification
2
2
Languages
Work History
IT Support Analyst
Software one
11.2023 - Current
Infrastructure Support
- Systems support
- Azure with Active Directory
- Ticket resolution
- ZOHO
- Cisco
- AWS
- iManage
- Office
- Cisco telephone system
IT Support Analyst
GAMA
10.2021 - 03.2023
Level 1 IT Support Analyst
- Physical infrastructure support
- Corporate software support
- Office applications (Office suite)
- SQL Server
- Oracle
- TOTVS
- JDA (WMS)
- Equipment preparation
- Ticket resolution
- Continuous improvement
IT Hardware and Software Support
LIMCHILE S.A.
06.2021 - 08.2021
IT Hardware and Software Support
- Physical support and equipment maintenance
- Remote support for corporate software
- Softland
- SQL
- PHP
IT Technical Support Intern
Empresa De Ingeniería Y Telecomunicaciones Globaldata S.A.
03.2021 - 05.2021
IT Support Internship
- Equipment maintenance
- Camera installation
- Equipment preparation
- Remote support via TeamViewer
- ERP support
- SQL
Education
Bachelor - Computer Engineering
Duoc UC, Chile - MAIPU
05.2001 -
Skills
Mysql
Certification
Preparing for the AWS Practitioner certification
References
Claudio Pontigo, Head of IT at Limchile S.A.
Email: cpontigo@limchile.cl
Phone: +56 9 5131 2942
Company: Limchile S.A.
Year: 2021
Timeline
Preparing for the AWS Practitioner certification
07-2025
IT Support Analyst
Software one
11.2023 - Current
IT Support Analyst
GAMA
10.2021 - 03.2023
IT Hardware and Software Support
LIMCHILE S.A.
06.2021 - 08.2021
IT Technical Support Intern
Empresa De Ingeniería Y Telecomunicaciones Globaldata S.A.
03.2021 - 05.2021
Bachelor - Computer Engineering
Duoc UC, Chile - MAIPU
05.2001 -
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