Brigite Renteria Blandon
Kerns MFG corp
Queens,NY
2
Languages
1
Certification
8
years of professional experience
Detail-oriented Quality Assurance Analyst with six years of experience in customer service and administrative roles across diverse industries. A college graduate in Health Information Technology, complemented by expertise in Medical Billing and Coding, provides a strong foundation in healthcare processes. Proven proficiency in computer literacy, quality assurance, and data analysis enhances operational quality and safety. Bilingual in English and Spanish, ready to leverage analytical skills and healthcare knowledge in a dynamic environment to drive improvements and ensure compliance.
Work History
Quality Assurance Analyst
1 Year 2 Months- Reviewed production processes and maintained detailed inspection records, logs, and checklists to ensure traceability of materials and quality outcomes for audits and customer reviews.
- Collaborated with production staff and supervisors to communicate defects and clarify quality expectations, facilitating timely corrections that reduced rework and delays in manufacturing workflows.
- Participated in quality meetings and training sessions to share inspection findings and reinforce consistent application of Kerns MFG Corp quality policies across shifts.
Receptionist
2 Years 5 Months- Managed front desk operations for busy manufacturing office, greeting visitors, answering multi-line phones, and routing inquiries to appropriate departments, ensuring efficient daily business flow.
- Scheduled and checked in vendor, client, and employee appointments, verifying identification and purpose of visit in alignment with company security and safety procedures.
- Performed administrative tasks including filing, photocopying, scanning, and updating logs or sign-in sheets to maintain current and accessible office records.
School Photographer
6 Months- Captured high-quality images of students, staff, and groups during school picture days, adhering to company posing guidelines for consistent results across classes and grade levels.
- Directed large groups of students, delivering clear instructions and age-appropriate posing guidance, while fostering a positive environment to maintain session schedules.
- Organized name cards and paperwork during sessions, verifying student identification and order details to ensure accurate labeling and seamless post-production workflows.
FedEx Package Handler
10 Months- Loaded, unloaded, and sorted packages from trailers and conveyor systems, following FedEx procedures to maintain package integrity, prevent damage, and keep the flow of freight moving efficiently.
- Scanned, labeled, and placed parcels in correct containers or delivery areas, verifying addresses and barcodes to minimize routing errors and ensure on-time shipment processing.
- Coordinated with team members and shift leads on package issues, delays, or irregularities, implementing adjustments to maintain flow and ensure accurate, timely departures.
Doordash Driver
7 Months- Verified order accuracy by cross-checking items, packaging, and special instructions, resolving discrepancies with staff to enhance customer satisfaction.
- Communicated professionally with customers through app and at drop-off, clarifying delivery notes and providing status updates to ensure a positive, service-focused experience.
- Communicated professionally with customers through the app and at drop-off, clarifying delivery notes, providing status updates, and handling minor issues to maintain a positive, service-focused experience.
Cashier/Server
3 Months- Explained menu items and daily specials, answered questions about ingredients and preparation, and guided guests toward selections that enhanced their dining experience and met dietary needs.
- Maintained cleanliness of dining, counter, and service areas by organizing supplies and promptly addressing spills to ensure a sanitary and welcoming environment.
- Collaborated with kitchen staff to coordinate ticket timing and communicated order modifications clearly to resolve service issues quickly during peak hours.
Costumer Service
8 Months- Answered high-volume inbound calls and walk-in inquiries from restaurant clients, delivering timely product information, pricing details, and order status updates to meet supply needs.
- Processed customer orders for restaurant supplies, confirming item availability, quantities, and delivery details, ensuring accurate entries to reduce fulfillment errors and delays.
- Resolved customer issues related to incorrect items, backorders, and delivery concerns by coordinating with warehouse and delivery teams, maintaining professional communication until issues were fully addressed.
Secretary/Receptionist
4 Months- Answered incoming calls, directed inquiries to appropriate staff, and took detailed messages to facilitate effective communication among customers, vendors, and office personnel.
- Scheduled and confirmed appointments for restoration consultations and site visits, coordinated calendars, and documented details to ensure timely service and clear expectations for customers and technicians.
- Organized and updated paper and electronic documents, including correspondence, basic forms, and job-related records, to maintain accurate and accessible information.
Education
Associate's degree - Health Information Technology
Undergrad - Medical Billing & Coding
CNA
High School Diploma
Skills
Quality assurance
Data evaluation
Excel analysis
Microsoft Office
Record Keeping
Data entry
Inventory Management
Scheduling
Organizational Skills
Customer Service
Bilingual
ICD-10 coding
Certification
CNA, Occupational Safety And Health Administration Outreach Training Program 30-Hour, May 2024
Languages
Spanish - Fluent
English - Fluent
Timeline
Quality Assurance Analyst
Kerns MFG corp
07.2025 - 09.2026Read More
Receptionist
Kerns MFG Corp
02.2023 - 07.2025Read More
School Photographer
Tri-State photography
08.2022 - 02.2023Read More
FedEx Package Handler
FedEx Ground
09.2021 - 07.2022Read More
Doordash Driver
DoorDash
11.2020 - 06.2021Read More
Cashier/Server
The ShowRoom Bk Peruvian Restaurant
01.2020 - 04.2020Read More
Costumer Service
AMD USA Restaurant supplies
08.2019 - 04.2020Read More
Secretary/Receptionist
AL Restoration Corp
06.2018 - 10.2018Read More
DeVry university Queens
Undergrad from Medical Billing & Coding
Read More
DeVry University
Associate's degree from Health Information Technology
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New York Institute Of Health Careers
CNA
Read More
New Visions Charter High School AMS IV
High School Diploma
Read More