Carlos Toledo
Melbourne,VIC
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
9
9
years of professional experience
Work History
Manager
La Terraza Del Tata Cruz
2020.01 - 2024.01
- Established robust risk mitigation strategies to safeguard against potential operational challenges or disruptions.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
COFEE & BAR MANAGER
La Terraza Del Tata Cruz
2018.01 - 2020.01
- Mentored and trained staff members to ensure exceptional customer service standards.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Coordinated themed nights attracting different demographics expanding overall clientele.
- Enhanced team productivity through effective scheduling and task delegation.
Head Waiter
La Terraza Del Tata Cruz
2017.01 - 2018.01
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Streamlined payment process for customers by implementing efficient check handling procedures among the wait staff.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Restaurant Waiter
La Terraza Del Tata Cruz
2015.01 - 2017.01
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
Education
High School Diploma -
Liceo De Aplicacion
Santiago, Chile01.2012
Skills
Customer Relationship Management (CRM)
Goal Setting
Shift Scheduling
Team Leadership
Staff Development
Teamwork and Collaboration
Expense Tracking
Languages
English
Intermediate (B1)
Spanish
Bilingual or Proficient (C2)
Timeline
Manager
La Terraza Del Tata Cruz
2020.01 - 2024.01
COFEE & BAR MANAGER
La Terraza Del Tata Cruz
2018.01 - 2020.01
Head Waiter
La Terraza Del Tata Cruz
2017.01 - 2018.01
Restaurant Waiter
La Terraza Del Tata Cruz
2015.01 - 2017.01
High School Diploma -
Liceo De Aplicacion
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