Carolina Andrea Bravo Fernández

Enhanced customer satisfaction by promptly addressing concerns and providing accurate information about appliances, home theater equipment, installation and technical assistance; Acting as a sales associate, addressing costumer concerns about post-sale, delivery programming, field team communication, and company account handling regarding information changes, updating contracts and payment information, and reward program inquiries. Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. Assisted customers in navigating the company website and placing online orders, improving overall user experience. Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues. Provided coaching and mentoring to new hires, contributing to their successful integration into the team. Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients. Participated in team meetings and training sessions to stay informed about product updates and changes. Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences. Educated customers about billing, payment processing and support policies and procedures.

Provide excellent costumer service at all times, making sure costumers are aware of pre-sale and post-sale expectations, terms of service, delays, and any other relevant information about products offered. Always arrive in a timely fashion, staying professional in all situations. Effectively managed projects from start to finish. Kept an open-minded and modest attitude, which translated in excellent collaborations and results. Faced setbacks with determination and persistence. Presented outstanding discretion and usage of critical thinking. Promoted the public image of the company and controlled information diffusion to the public/clients.

Direct managing assistant, keeping track of all aspects involved in production and office management Implementation of problem-solving abilities to work through issues and challenges regarding employees, clients, and executive personnel. Assistant to all administrative personnel, and acted as first contact to visitors and clients. Answering phone calls, greeting clients and managing reception responsibilities. Compiled data on personal information and managing schedules. Administration of office's database, mail, and payroll distribution. Served as private chauffeur - cargo and passenger transportation with a local Class D driver's license.

Kept a professional attitude and punctuality during my stay. Worked in a team environment with positivity and enthusiasm. Showed solid management attributes and the capacity to serve as team leader. Always worked with great orientation to detail, and excellent registry capacity. Managed a wide variety of internal communication paths. Participated and helped coordinate and prepare team and models for The 2017 Architecture Biennale.