Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline

Carolina Paz Valenzuela Undurraga

Tecnico En Finanzas
Santiago

Summary

Hardworking and passionate job seeker with strong organizational skills eager to find stability, to maintain a position where i can offer my skills and grow professionally. Ready to help team achieve company goals.

Overview

13
13
years of professional experience
3
3
years of post-secondary education
1
1
Certification
1
1
Language

Work History

Mesera

PARK Plaza Hotel
Santiago
09.2022 - 11.2022
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Passionate about learning and committed to continual improvement.
  • Worked effectively in fast-paced environments.

Esthetician Independent

Independiente
Santiago
01.2020 - 12.2021
  • Strengthened communication skills through regular interactions with others.
  • Provided clients with knowledge of all cosmetic services being provided.
  • Sterilized equipment for patient treatments.
  • Educated patients on treatment options.
  • Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
  • Fostered friendly, warm, and exceptional customer experience.
  • Manicure and Pedicure.

Call Center Customer Service Representative

Banco de Chile
Santiago
03.2019 - 11.2019
  • Documented and detailed calls and complaints using call center's CRM database.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Administrative Clerk

AG Tv Productora Canal 13
Santiago
09.2018 - 01.2019
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
  • Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
  • Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.

Practical Student

Vida Security
Santiago
02.2018 - 08.2018
  • Conducted research projects, gathering data and information from a variety of sources.
  • Worked in team environment to maintain high levels of productivity.
  • Formed study groups to support exam preparation.

Call Center Operator

BSTCorp
Santiago
03.2012 - 11.2016
  • Promoted available products and services to customers during service, account management, and order calls.
  • Responded to customer requests for products, services, and company information.
  • Boosted customer service satisfaction ratings through consistent quality control.

Executive Assistant

Falabella
Santiago
01.2010 - 06.2011
  • Answered high volume of phone calls and email inquiries.
  • Handled confidential and sensitive information with discretion and tact.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Education

Tecnico Profesional Gestion Financiera - Finance

Instituto Profesional Esucomex
04.2016 - 12.2018

Skills

Dependable and Responsible

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Certification

Diplomado Recursos Humanos y Conyabilidad

Interests

Yoga, Lectura, Meditacion y Trabajos Voluntarios

Timeline

Mesera - PARK Plaza Hotel
09.2022 - 11.2022
Esthetician Independent - Independiente
01.2020 - 12.2021
Call Center Customer Service Representative - Banco de Chile
03.2019 - 11.2019
Administrative Clerk - AG Tv Productora Canal 13
09.2018 - 01.2019
Practical Student - Vida Security
02.2018 - 08.2018

Diplomado Recursos Humanos y Conyabilidad

03-2017
Instituto Profesional Esucomex - Tecnico Profesional Gestion Financiera, Finance
04.2016 - 12.2018
Call Center Operator - BSTCorp
03.2012 - 11.2016
Executive Assistant - Falabella
01.2010 - 06.2011

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Carolina Paz Valenzuela UndurragaTecnico En Finanzas