Dedicated professional with strong skills in equipment maintenance, sanitation procedures, and customer service. Committed to enhancing guest satisfaction while ensuring safety compliance and high cleanliness standards.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Maintenance Crew Member
McDonald's
Jacksonville
12.2025 - Current
Ensured cleanliness and sanitation of dining and kitchen areas.
Performed routine maintenance on equipment and appliances.
Conducted regular inspections for safety compliance and cleanliness standards.
Membership Services Representative
LA Fitness
Jacksonville
06.2019 - Current
Coordinated member events and promotional activities for engagement.
Educated members on fitness programs and facility offerings.
Initiated contact with prospective members via webinars, social media posts, or other digital marketing channels.
Customer Service Manager
Gate Petroleum
Jacksonville
04.2021 - 10.2024
Managed customer service team to enhance guest satisfaction and resolve inquiries.
Demonstrated excellent communication skills in resolving product and consumer complaints.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Customer Service Representative
Winn Dixie
Jacksonville
06.2009 - 08.2015
Resolved customer complaints in a timely and effective manner.
Collaborated with team members to improve customer service strategies.
Trained new staff on company policies and customer interaction techniques.