Claudio Zurita

• Served as a knowledgeable resource for colleagues seeking advice on complex technical problems or projects.
• Installed, modified, and repaired software and hardware to resolve technical issues.
• Reduced downtime by troubleshooting and repairing hardware, software, and network issues.
• Implemented preventative measures that reduced recurring technical issues faced by users, increasing overall efficiency levels.
• Developed strong relationships with clients through excellent communication skills, earning respect as a trusted advisor on IT-related matters.
• Monitored systems in operation and quickly troubleshot errors.
• Collaborated with cross-functional teams for seamless integration of IT services throughout the company.

"Was responsible for providing assistance and support to students and professors in person, in the CETECOM area of the campus, also in charge of the network area of the campus, such as - IP configuration - DHCP IP reservation via ticket - switch configuration via ticket.

- Ordering and labeling of racks and network points of the campus

- Implementation of workstations

- Implementation of networks for enrollments

- Control and management of passwords for administrators in Active Directory."

• Was responsible for cabling, installing, and configuring Access Points in the various educational establishments in the Metropolitan Region.

• Maintained detailed inventory records for all networking equipment, simplifying asset tracking and management practices within the department.
• Collaborated with team members for successful implementation of large-scale network projects.

Was responsible for repairing and maintaining card printers in operation for companies such as Sodimac, Salcobrand, and La Polar, mainly providing comprehensive IT support."

• Strengthened client relationships by providing exceptional customer service during onsite visits for equipment installations and repairs.
• Demonstrated versatility in handling a wide range of tasks, from circuit board assembly to network configuration support.
• Gained recognition for excellent troubleshooting skills, often called upon to resolve complex issues and restore systems to optimal functionality.

Was responsible for assembling and configuring computers and notebooks for the MinEduc project, as well as monitoring networks in various departments.

• Improved network performance by diagnosing and resolving complex telecommunications issues.
• Monitored network performance metrics using advanced tools, allowing proactive identification of areas needing attention or improvement.
• Participated in continuous learning opportunities to stay current on industry trends and advancements, ensuring top-quality service delivery.