Colombina Fernández
Niagara Falls
Summary
Administrator in the tourism and hospitality industry with a specialization in service, with more than 2 years of experience.
Trained to operate, design, develop, manage and market international level tourist products. Passionate about receiving and attending multicultural clients, in Spanish, English or Portuguese.
Focused in my tasks, in satisfying the actual and potential needs of the guest according to the quality standards in service.
Overview
3
3
years of professional experience
Work History
Reservations Y Front Desk Manager
Ladera Hotel
06.2023 - 03.2024
- Leader in the reception and reservations area
- Enhanced guest satisfaction by efficiently addressing and resolving concerns during their stay.
- Streamlined check-in and check-out processes for a smoother guest experience.
- Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
- Collaborated with housekeeping and maintenance departments to ensure rooms were ready in a timely manner.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
- Developed strong relationships with corporate clients, securing long-term contracts for group bookings.
- Assisted guests with special requests, creating memorable experiences that encouraged positive reviews on social media platforms.
- Resolved guest complaints by addressing issues with rooms promptly.
- Utilized property management software effectively for booking management, reporting, and tracking performance metrics.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
Front Desk Receptionist
Ladera Hotel
07.2022 - 06.2023
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Developed strong working relationships with team members, fostering a positive work environment.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Prepared informative materials about local attractions or amenities upon request from guests ensuring memorable stays at the establishment.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
Saleswoman
Flores S.A
12.2020 - 03.2022
- Sales support during the Christmas and summer season in different stores in the city,
- Assisted customers in selecting appropriate products based on their needs, boosting satisfaction rates.
- Boosted sales revenue by consistently meeting and exceeding sales targets.
- Maintained current knowledge of evolving changes in marketplace.
- The store was cleaned and inventoried daily.
Education
Administración - Hotelería Y Turismo
Duoc UC
Santiago, Chile12.2021
Skills
- Team Training
- Customer Service
- Guest Relations
- Cleaning techniques
- Patience and composure
- Reliability and punctuality
- Microsoft Office
- Hospitality service expertise
- Problem-solving skills
- POS Systems
Languages
Spanish
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Portuguese
Intermediate (B1)
Intership
During the internship I participated in most of the areas that make up a hotel, mainly direct attention to the guest, reception, quotations of tourist services, account management, billing, staff organization, reservation management, administrative work.
Also worked in the housekeeper area together with the maids to learn and improve the cleaning services. Waitress and kitchen assistant, among others to collaborate with teamwork.
Timeline
Reservations Y Front Desk Manager
Ladera Hotel
06.2023 - 03.2024
Front Desk Receptionist
Ladera Hotel
07.2022 - 06.2023
Saleswoman
Flores S.A
12.2020 - 03.2022
Administración - Hotelería Y Turismo
Duoc UC
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