CRISTINA MANZUR

- Conducted regular follow-ups with customers to ensure their satisfaction and identify opportunities for improvement.

- Monitored shipment progress and proactively updated customers on any delays or changes

- Collaborated with internal departments, such as operations and financial team, to ensure smooth and timely shipment handling.

- Resolved customer complaints and concerns, working closely with colleagues and management to find suitable solutions.

- Revised shipping documentation, including bills of lading, commercial invoices, and packing lists.

-Billed files and passed them timely to the operational department.

· Handled and followed-up of sea and air import shipments from all over the world, specially China and Europe.

-Communicated all emergencies, delays and carrier schedule changes to customers.

- Coordinated rush orders and order changes.

-Received customers' purchasing orders

- Performed all the purchasing process from the quotation until the arrival at destination

-Maintained constant contact with shippers and customers

- Managed the portfolio of suppliers from the United States and Third Countries of the purchase orders of Freeport McMoran in Chile, for Minera El Abra, Minera Candelaria, Minera Ojos del Salado and Phelps Dodge Mining Services
- Monitored daily the correct operation of the account, referring to the interaction and communication between the offices in Chile, the United States and Third Countries.
- Participated actively in schedules of itineraries and rates for maritime and air shipments.