Daniela Alejandra Pérez Moreno
Penalolen
Summary
Proven multitasker and communicator, I enhanced customer satisfaction and streamlined operations at Verde Madera Spa. Leveraging skills in office administration and client relations, I reduced housekeeping complaints and improved service efficiency. My adeptness in database management and interpersonal interactions drives excellence in fast-paced environments.
Overview
1
1
year of professional experience
Work History
Receptionist
Verde Madera Spa
11.2024 - Current
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Housekeeping Room Attendant
Verde Madera Spa
07.2024 - Current
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
- Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
Education
High School Diploma -
Instituto Superior De Comercio EFM
Santiago, Chile12-2022
Skills
- Verbal and written communication
- Customer and client relations
- Office administration
- Supply management
- Database administration
- Multitasking and prioritization
Hobbies
I enjoy reading in my spare time about finance, organization and management.
I enjoy caring for plants of all kinds and learning about their benefits.
I always keep myself busy doing all kinds of sports, from yoga, to running, trekking, pilates, etc.
Languages
English
Intermediate (B1)
Spanish
Bilingual or Proficient (C2)
Timeline
Receptionist
Verde Madera Spa
11.2024 - Current
Housekeeping Room Attendant
Verde Madera Spa
07.2024 - Current
High School Diploma -
Instituto Superior De Comercio EFM
Similar Profiles
Amanda MaynorAmanda Maynor
Licensed Massage Therapist at Palo Verde Spa and ApothecaryLicensed Massage Therapist at Palo Verde Spa and Apothecary
Ali AliAli Ali
F&B Manager at Hotel Verde- Azam Luxury Resort & SpaF&B Manager at Hotel Verde- Azam Luxury Resort & Spa
Ricardo RodriguezRicardo Rodriguez
Parts Manager at Madera Toyota Madera ChevroletParts Manager at Madera Toyota Madera Chevrolet