Darwin Melendez
Senior Waiter And Bussiness Owner
Olmue, Cajon Grande street 8154,Valparaiso
Summary
Dedicated food service professional well-versed in food and beverage operations and guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty.
Overview
16
16
years of professional experience
Work History
Senior Waiter in Specialty Restaurant
Holland America Line
02.2019 - 02.2024
- Enhanced customer satisfaction by providing efficient and attentive service during busy shifts.
- Facilitated clear communication between the front-and back-of-house teams, improving overall restaurant efficiency.
- Developed strong rapport with regular customers through friendly conversations and attentive service.
Senior Waiter
Crystal Cruises
01.2012 - 01.2018
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Resolved customer concerns promptly and professionally, ensuring a positive dining experience.
Waiter
Seabourn Yacht Company
04.2011 - 08.2011
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
VIPs Waiter
Hotel Hyatt
01.2010
English Teacher
Wall Street Institute
01.2010
Waiter in various events of different compagnies
Entel, Movistar, Farmacias Ahumada…
01.2008
Bartender – Waiter
Liguria Bar
01.2009 - 01.2010
Education
Private Pilot License - Aviation
Flying School Skyflight
Buenos Aires, Argentina 01.2016 -
No Degree - Teaching English As A Second Language
Wall Street Institute
Santiago 05.2001 -
Skills
Order taking
Guest Relations Management
Order Management
Menu Memorization
Food safety understanding
Table Setting
Sales Techniques
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
French
Advanced (C1)
Italian
Upper intermediate (B2)
German
Intermediate (B1)
Chinese (Mandarin)
Elementary (A2)
Accomplishments
- Earned a 10% bonus for successfully up-selling the most items from the restaurant's new summer menu.
- Selected to serve notable VIP guests for major private events.
Timeline
Senior Waiter in Specialty Restaurant
Holland America Line
02.2019 - 02.2024
Private Pilot License - Aviation
Flying School Skyflight
01.2016 -
Senior Waiter
Crystal Cruises
01.2012 - 01.2018
Waiter
Seabourn Yacht Company
04.2011 - 08.2011
VIPs Waiter
Hotel Hyatt
01.2010
English Teacher
Wall Street Institute
01.2010
Bartender – Waiter
Liguria Bar
01.2009 - 01.2010
Waiter in various events of different compagnies
Entel, Movistar, Farmacias Ahumada…
01.2008
No Degree - Teaching English As A Second Language
Wall Street Institute
05.2001 -