Dayton C Smith
Kennewick
Summary
Results-driven Systems Manager with over 25 years of extensive experience in overseeing the design, implementation, and maintenance of complex IT systems. Proven track record in optimizing system performance, enhancing security protocols. Adept at coordinating with stakeholders to align technology solutions with business objectives, improving user satisfaction, and driving process improvements. Strong expertise in cloud computing, network infrastructure, and systems integration, with a focus on delivering high-quality support and innovative solutions. Excellent problem-solving skills and a commitment to continuous learning in emerging technologies. Seeking to leverage my skills and experience to contribute to the success of a forward-thinking organization.
Results-driven IT professional prepared for leadership in systems management. Adept at designing and implementing robust IT strategies to enhance operational efficiency. Known for fostering team collaboration and adapting to evolving technological landscapes. Key skills include network administration, project management, and cybersecurity.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Systems Manager
Rogue Ales & Spirits
08.2020 - Current
- Managed all aspects of the company network infrastructure and software solutions, in addition to facilities security and access across multiple physical sites.
- Responsible for managing the migration and maintenance of Microsoft Dynamics 365 (on-premise) from Microsoft NAV 2015 to support our financial and operations team.
- Supported and maintained Azure and Google Workspace environments for critical business needs.
- Facilitated server builds and network configurations, including migration to a centralized data center, leveraging virtual infrastructure through Microsoft Hyper-V.
- Provided database administrative services in relation to ongoing support for Microsoft Power BI, and custom report creation via SQL and ODATA.
- Implemented security protocols ensuring compliance with industry standards and safeguarding company data.
- Led cross-functional teams in implementing new software solutions, improving data accuracy and accessibility.
IT Manager / Senior Systems Admin
Nova Health
04.2019 - 08.2020
- Served as the primary engineer and IT resource coordinator for the telemedicine implementation for two electronic medical records systems.
- Hands-On managed a 15x7 IT Helpdesk, supporting backend systems (Active Directory-based servers, VMware, Cisco) and customer-end devices (PCs, mobile devices, phones, etc.).
- Increased direct reports from 2 to 5 people, lowering ticket resolution times by 45%, and creating a new support structure for staff needs.
- Facilitated server builds and network configurations, including migration to a centralized data center, leveraging virtual infrastructure with VMware vSphere and Nutanix.
- Streamlined Microsoft Windows image deployment and standardization through Microsoft Deployment Services. Combined with a strategic IT hardware refresh initiative, reduced deployment by 70%, with cost savings of $130K per year.
- Created and managed multiple organization-wide projects focusing on office security, infrastructure cataloging & documentation, and new service offerings. Including the organizations migration to voice over IP services, replacing the existing telephony system in all clinic locations.
Domain Administrator – ISS 6
Oregon Dept of Corrections
08.2016 - 03.2018
- Architected and deployed the first VMware Horizon VDI environment within a state prison system, allowing incarcerated adults access to educational and legal services across the Northwest using virtualized desktops.
- Design and administer the Offender Information and Sentence Computation (OISC) record archive environment with Microsoft SharePoint Server, leveraging OCR and Microsoft Workflow processes to reduce the workload of the OISC staff.
- Effectively implemented single sign-on services for the DOC pharmacy application, allowing simplified access to DOC staff and contractors, ensuring HIPAA compliance within all state institutions.
Senior Technical Support Engineer
Veritas
11.2012 - 07.2016
- Provide advanced, enterprise-level customer support for business-critical accounts.
- Created a knowledge base for team collaboration and learning.
- Provided technical training in a classroom environment for NetBackup Enterprise backup and recovery for VMware.
- Maintaining a 95% overall customer satisfaction rating.
- Received a record number of peer recognition awards within my department in the year 2013.
- Mentored junior support engineers, fostering skill development and knowledge sharing within the team.
Network Administrator
Oregon Eye Associates LLC
04.2007 - 07.2012
- Configure and manage Active Directory, Exchange, WSUS, Anti-Virus and Backup Systems.
- Configure, design and manage VMware server environment and infrastructure.
- Design and deployment of standard Server and workstation images with MDT 2012.
- Responsible for administration and security of G.E. Centricity Patient Medical record system, to include migration of Oracle Database to Microsoft SQL.
- Configure and maintain Terminal Server farm with RDP Gateway services with NAP, complying with HIPAA laws and regulations.
Systems Technician II
US Cellular
06.1998 - 09.2006
- Developed and maintained the Windows XP multi-hardware distribution interface. This application reduced the delivery and installation of our single image, multi-hardware configured operating system to nearly five thousand desktop and laptop machines by approximately 70%, which resulted in significant cost savings to the I.T. Department's budget, earning a Presidential award from our CEO and Vice Presidents for myself.
- Developed and maintained the corporate dial-in front-end application for remote users.
- Installed, configured, and deployed servers and end-user PCs.
- Provided level-two support for the customer call center, various engineering offices, and retail locations.
- Install and configure network switching equipment for all retail outlet locations throughout the Northwest region.
Combat Engineer
United States Marine Corps
01.1989 - 01.1993
- Character of service upon discharge: Honorable.
- Facilitated the repair and maintenance of over 3,000 service-related vehicles during Desert Shield and Desert Storm.
- Operate various light or heavy engineering wheeled and tracked vehicles to support day-to-day logistic operations.
Education
Associate of Arts -
Columbia Basin College
WashingtonSkills
- Troubleshooting skills
- Remote support
- IT infrastructure management
- IT asset management
- Data center operations
- Information security policies
- Backup and recovery
- Network administration
Certification
- Windows Server: Managing and Supporting Active Directory Certificate Services
- Core Solutions of Microsoft SharePoint Server 20331
- VMware vSphere Install Configure, Manage and Optimize 6.5
- NetBackup 7.7: Administration Training
- NetBackup 7.7: Advanced Administration Training
- NetBackup 7.7: Maintain & Troubleshoot Training
- NetBackup 7.6.x: Administration Training
- NetBackup 7.6 Bare Metal Restore: Administration Training
- NetBackup 7.5 for Windows: Administration Training
- NetBackup 7.5 for UNIX: Administration Training
- NetBackup 7.5 for UNIX and Windows: Advanced Administration Training
- Info Scale Availability 7.0 for Unix: Administration Training
- Installing, Configuring, and Administering Microsoft Windows XP Professional 70-270
- Managing and Maintaining a Microsoft Windows Server Environment 70-290
- Implementing, Managing, and Maintaining a Microsoft Windows Server Network Infrastructure 70-291
- Planning, Implementing, and Maintaining a Microsoft Windows Server Active Directory Infrastructure 70-294
- Criminal Justice Information Services (CJIS)
Timeline
Systems Manager
Rogue Ales & Spirits
08.2020 - Current
IT Manager / Senior Systems Admin
Nova Health
04.2019 - 08.2020
Domain Administrator – ISS 6
Oregon Dept of Corrections
08.2016 - 03.2018
Senior Technical Support Engineer
Veritas
11.2012 - 07.2016
Network Administrator
Oregon Eye Associates LLC
04.2007 - 07.2012
Systems Technician II
US Cellular
06.1998 - 09.2006
Combat Engineer
United States Marine Corps
01.1989 - 01.1993
Associate of Arts -
Columbia Basin College