Delano Pimentel
Project Manager
Summary
Experienced CRM Project Manager with 18+ years of expertise in delivering Oracle-based solutions across CRM, Data Science, Artificial Intelligence, and Digital Transformation projects for Telco. Proven track record of leading complex projects in telecommunications and other industries, delivering high-value technical and functional solutions. Adept at managing project lifecycles, driving digital transformations, and implementing Oracle Cloud solutions within defined budgets and timelines. Fluent in Portuguese, Spanish, and English, with a collaborative approach and strong leadership skills. Thorough Senior Consultant professional with competency in developing project and implementation plans. Gifted with strong analytical and project management skills. Successful in meeting new challenges and finding effective solutions.
Sound Experience with Telco Companies: Oi, TIM, Telefónica/GVT(Brazil). Entel(Chile/Peru).
Chilean Permanent Visa
Overview
2025
2025
years of professional experience
7
7
years of post-secondary education
5
5
Certifications
3
3
Languages
Work History
Jefe De Area/Senior Project Manager
Entel
8 2018 - Current
- Led end-to-end digital transformation implementation for both B2C and B2B, integrating Oracle Cloud and Siebel services to optimize business processes, including Sales, Marketing, and Analytics
- Architected and implemented CRM solutions for Oracle Sales , CPQ, PRM, Loyalty Programs, and Analytics, ensuring alignment with client business needs and Oracle methodologies
- Managed cross-functional teams, ensuring project delivery within scope and budget while communicating effectively with C-level stakeholders
- Developed and implemented business intelligence solutions using OTBI,BI Publisher and OBIEE, improving data management and reporting
Senior Solutions Architect
Ericsson
03.2016 - 08.2018
- Collaborated with customers to deliver tailored Siebel CRM solutions, overseeing technical evaluations, RFPs, and customer workshops
- Partnered with sales team to develop and execute CRM sales strategies, leading technical demonstrations and proof-of-concept initiatives
- Built strong relationships with client stakeholders to drive successful Siebel deployments and ensured smooth customer transitions
- Oracle Retail rollout for all Entel stores in Chile and Perú.
- Managing team with 12 developers spread in 3 different countries and 11 consultants in offshore to solve N1,N2 and N3 productive incidents.
Senior Consultant
NTT DATA
07.2015 - 03.2016
- Delivered integration solutions and customized Siebel CRM functionalities for telecom clients, focusing on order management and product configurations
- Solved high-impact business issues and provided incident management support, significantly reducing backlog incidents by 50% in under three months
Senior Consultant
GVT/Telefonica
07.2014 - 07.2015
- • Incident response and bug fixing for critical incidents with quick resolution times.
• Reduced a backlog of 150 incidents by 50% in less than 3 months.
• Worked with users to identify and prioritize the most important features for new products.
• Mitigating regulatory or commercial incidents.
• Participating in war rooms to solve critical company incidents.
• Worked with a team of experts to identify the cause of a critical incident and implement a solution, resulting in the resolution of the incident in less than 2 hours.
Senior Consultant
Accenture Brasil
10.2007 - 09.2014
- Managed the full lifecycle of CRM projects for Oi Telecom, leading teams in Siebel configuration and integrations
- Analyzed client needs to deliver insights and solutions that bridged technical systems with business requirements, focusing on telecommunication-specific CRM enhancements
- Work Experience in B2C an B2B project delivering solutions for Mobile, Fix, Digital products.
Education
MBA - Artificial Intelligence for Business
Faculdade Exame
Brazil 02.2024 - Current
Diploma - Artificial Intelligence
Pontificia Universidad Católica De Chile
Santiago, Chile 01.2023 - 01.2024
Diploma - Big Data & Data Science
Pontificia Universidad Católica De Chile
Santiago, Chile 01.2020 - 12.2020
Bachelor of Science - Systems Analysis and Software Development
FAETERJ-Rio
Rio De Janeiro, Brazil 05.2007 - 12.2011
Skills
Project Management
Digital Transformation
TM FORUM
CRM/IA/Data Science
Oracle CX/CPQ/Siebel/BI/PL/SQL
Certification
Oracle Cloud Infrastructure 2023 Certified Foundations Associate
Timeline
MBA - Artificial Intelligence for Business
Faculdade Exame
02.2024 - Current
Diploma - Artificial Intelligence
Pontificia Universidad Católica De Chile
01.2023 - 01.2024
Diploma - Big Data & Data Science
Pontificia Universidad Católica De Chile
01.2020 - 12.2020
Senior Solutions Architect
Ericsson
03.2016 - 08.2018
Senior Consultant
NTT DATA
07.2015 - 03.2016
Senior Consultant
GVT/Telefonica
07.2014 - 07.2015
Senior Consultant
Accenture Brasil
10.2007 - 09.2014
Bachelor of Science - Systems Analysis and Software Development
FAETERJ-Rio
05.2007 - 12.2011
Jefe De Area/Senior Project Manager
Entel
8 2018 - Current
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