Diego Arriaza

Analyze financial deviations and propose action measures to correct them, generating reporting with KPIs required by management. Likewise, I carried out a visibility and sellout project in pharmacies for the global client P&G in coordination with different marketing agencies. Finally, I participated with the management team in the improvement of various processes that cut across the entire unit, using agile methodologies to ensure compliance.

Analysis of customer data to identify their pains through database processing, cleaning and visualization in Salesforce and Power BI. Then the pains were identified and through coordinated work between departments, continuous improvement initiatives were raised and then those improvements measured trough KPIs such as NPS and CSAT.

Collaboration with interdepartmental teams to coordinate advertising campaigns, through Instagram and email campaigns.

Development and implementation of marketing strategies to increase brand visibility.

• Enriched lead generation efforts through meticulous tracking of customer interactions via CRM systems.
• Collaborated with cross-functional teams to develop integrated marketing plans, resulting in increased revenue.

I implemented management tools to optimize operations and procedures at El Atardecer Nursing Home. Together with the team, we supervise the implementation of a relationship plan with the community and financial management of the Nursing Home, achieving the established objectives.

• Worked well in a team setting, providing support and guidance.
• Skilled at working independently and collaboratively in a team environment.
• Demonstrated respect, friendliness and willingness to help wherever needed.

Design and implementation, as part of a team with exchange students from Ireland and Germany, of development, training and compensation plans for collaborators.

• Skilled at working independently and collaboratively in a team environment.
• Worked well in a team setting, providing support and guidance.
• Assisted with day-to-day operations, working efficiently and productively with all team members.