OneTrust
EDGARDO JOSE FERNANDEZ
Licenciado En Sistemas
Santiago
Summary
Proven track record in spearheading digital transformation initiatives within service companies, leveraging agile methodologies to drive innovation and efficiency. Expertise in leading diverse, multidisciplinary teams, ensuring seamless collaboration between internal and external stakeholders. Adept at process planning, documentation, and automation, with a strong focus on compliance with legal and regulatory standards. Skilled in supplier selection through RFPs and negotiation, consistently delivering successful end-to-end technological projects by selecting and adhering to the most suitable project methodologies, whether agile, waterfall, or hybrid.
Overview
19
19
years of professional experience
2
2
Languages
Work History
PMO, ISO, IT Policies & Compliance Manager
Sodexo Soluciones de Motivación Chile S.A.
01.2017 - 01.2023
- Led the digital transformation project that migrated a service from paper support to card/app support
- Led the RFP process to select a supplier to adapt the company SaaS CRM
- Led the adoption project of the SaaS CRM and customer care applications, Salesforce Sales Cloud and Salesforce Service Cloud
- Created and delivered progress reports to internal and external stakeholders
- Implemented ISO 14001 and 50001 based management systems
IT Services Manager
Sodexo Soluciones de Motivación Chile S.A.
01.2014 - 01.2017
- Led all actions related to hardware, base software, and personal computing adoption and maintenance
- Introduced redundancy as a requirement for infrastructure
- Internal help desk set up
- Supplier selection and management
- Budget management
- Implemented ISO 9001 based management system
International Project Leader
Sodexo Pass International
01.2004 - 01.2014
- Led software house selection process using RFP
- Functional and non-functional requirements definition
- Led PMO and development teams
- Created and delivered progress reports to stakeholders
- Successful implementation in Chile, the Philippines, Indonesia, Vietnam, Russia, Tunisia, and UK
Education
Máster en Inteligencia Artificial -
C.A.E.C.E. University
01.1988
Licenciado en Sistemas - undefined
C.A.E.C.E. University
01.1986
Skills
Flexibility and adaptability
References
Francois Roulin, https://www.linkedin.com/in/francoisroulin/
Víctor Núñez, https://www.linkedin.com/in/victornl/
Bernardo Díaz, https://www.linkedin.com/in/bernardodiaz/
John Alti, https://www.linkedin.com/in/john-alti-0b2687a7/
Software
Salesforce Sales Cloud
Salesforce Service Cloud
Timeline
PMO, ISO, IT Policies & Compliance Manager
Sodexo Soluciones de Motivación Chile S.A.
01.2017 - 01.2023
IT Services Manager
Sodexo Soluciones de Motivación Chile S.A.
01.2014 - 01.2017
International Project Leader
Sodexo Pass International
01.2004 - 01.2014
Licenciado en Sistemas - undefined
C.A.E.C.E. University
Máster en Inteligencia Artificial -
C.A.E.C.E. University
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