Summary
Overview
Work History
Education
Skills
References
Software
Timeline
Generic

EDGARDO JOSE FERNANDEZ

Licenciado En Sistemas
Santiago

Summary

Proven track record in spearheading digital transformation initiatives within service companies, leveraging agile methodologies to drive innovation and efficiency. Expertise in leading diverse, multidisciplinary teams, ensuring seamless collaboration between internal and external stakeholders. Adept at process planning, documentation, and automation, with a strong focus on compliance with legal and regulatory standards. Skilled in supplier selection through RFPs and negotiation, consistently delivering successful end-to-end technological projects by selecting and adhering to the most suitable project methodologies, whether agile, waterfall, or hybrid.

Overview

19
19
years of professional experience
2
2
Languages

Work History

PMO, ISO, IT Policies & Compliance Manager

Sodexo Soluciones de Motivación Chile S.A.
01.2017 - 01.2023
  • Led the digital transformation project that migrated a service from paper support to card/app support
  • Led the RFP process to select a supplier to adapt the company SaaS CRM
  • Led the adoption project of the SaaS CRM and customer care applications, Salesforce Sales Cloud and Salesforce Service Cloud
  • Created and delivered progress reports to internal and external stakeholders
  • Implemented ISO 14001 and 50001 based management systems

IT Services Manager

Sodexo Soluciones de Motivación Chile S.A.
01.2014 - 01.2017
  • Led all actions related to hardware, base software, and personal computing adoption and maintenance
  • Introduced redundancy as a requirement for infrastructure
  • Internal help desk set up
  • Supplier selection and management
  • Budget management
  • Implemented ISO 9001 based management system

International Project Leader

Sodexo Pass International
01.2004 - 01.2014
  • Led software house selection process using RFP
  • Functional and non-functional requirements definition
  • Led PMO and development teams
  • Created and delivered progress reports to stakeholders
  • Successful implementation in Chile, the Philippines, Indonesia, Vietnam, Russia, Tunisia, and UK

Education

Máster en Inteligencia Artificial -

C.A.E.C.E. University
01.1988

Licenciado en Sistemas - undefined

C.A.E.C.E. University
01.1986

Skills

Flexibility and adaptability

References

Francois Roulin, https://www.linkedin.com/in/francoisroulin/

Víctor Núñez, https://www.linkedin.com/in/victornl/

Bernardo Díaz, https://www.linkedin.com/in/bernardodiaz/

John Alti, https://www.linkedin.com/in/john-alti-0b2687a7/


Software

OneTrust

Salesforce Sales Cloud

Salesforce Service Cloud

Timeline

PMO, ISO, IT Policies & Compliance Manager

Sodexo Soluciones de Motivación Chile S.A.
01.2017 - 01.2023

IT Services Manager

Sodexo Soluciones de Motivación Chile S.A.
01.2014 - 01.2017

International Project Leader

Sodexo Pass International
01.2004 - 01.2014

Licenciado en Sistemas - undefined

C.A.E.C.E. University

Máster en Inteligencia Artificial -

C.A.E.C.E. University
EDGARDO JOSE FERNANDEZLicenciado En Sistemas