Edwin Garcia Garcia

• Established a successful strategic plan for small business, ensuring efficient processes and quality services.
• Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
• Promoted business via social media to generate leads and maximize brand identity.
• Increased revenue by implementing effective marketing strategies and establishing strong customer relationships. 30% Revenue Growth YOY
• Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations. 4.9 Ratings
• Launched new products or services by conducting market research, identifying opportunities, and developing targeted promotional campaigns.
• Reduced overhead costs by renegotiating contracts with vendors or suppliers while maintaining product quality standards. 22% Cost Reductions
• Designed business plan to define concept, short-term and long-term goals and strategies.

• Directed the strategic revamp of airport operations, resulting in a 25% improvement in operational efficiency
• Managed an $800 million USD P&L cost center, identifying and realizing cost-saving opportunities. 300 Millions in savings over 5 years.
• Led and inspired a workforce of 8,000 employees, implementing mentorship and career development programs
• Developed measurement tools, dashboards, and reports to track metrics on adoption and effectiveness of initiatives.
• Restructured departments for increased efficiency, optimizing resource allocation and improving communication between teams. Reduced 13 reporting departments to 7 reporting departments.
• Strengthened relationships with key stakeholders, fostering trust and collaboration across the organization.
• Devised and presented business plans and forecasts to board of directors.
• Identified opportunities to improve business process flows and productivity.
• Enhanced company performance by implementing new strategies and streamlining operations.

• Championed operational excellence and innovation, steering 'above the wing' and 'below the wing' operations across a global network. 52 NPS score
• Orchestrated the seamless management of operations across 77 stations in 32 countries
• Masterminded partnerships with third-party service providers, ensuring alignment with Copa Airlines' high customer service standards.
• Engineered a robust liaison program with key stakeholders, including suppliers, labor groups, and government entities
• Managed a $350 million USD P&L, driving financial performance and sustainable profitability within ground operations. 75 million savings over 5 years.
• Pioneered initiatives for continuous operational improvement, leveraging business solutions and training programs
• Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
• Transformed customer experience by designing and executing comprehensive service improvement initiatives aimed at enhancing satisfaction levels. 52 NPS Score
• Championed talent development programs, promoting employee engagement and retention while enhancing overall workforce capabilities.
• Implemented advanced data analytics tools to drive data-driven decision-making across all levels of the organization, leading to better business outcomes.
• Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
• Collaborated with senior management to develop strategic initiatives and long term goals.

Company Overview: World Headquarters

• Led the strategic initiatives to overhaul and enhance user interfaces for customer-facing agents. Merged 2 different processing systems into one
• Spearheaded the development and enhancement of new user interfaces, significantly improving the operational efficiency. Baggage improvement of 20%
• Energized and inspired a dedicated team responsible for the extensive training and communication efforts. Trained over 15k Employees on new technology.
• Fostered strong collaborations between Airport Operations and IT departments.
• Established and communicated clear business needs, translating technical requirements into actionable plans
• Initiated and managed pilot programs with customer service agents to test enhancements
• World Headquarters
• Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
• Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.

• Led diverse facets of airport operations, including customer service hub operations, concourse operations, and baggage process management
• Managed operational oversight for a broad range of areas including check-in, gate services, baggage service, facility maintenance. Improvements in OTP of 25% NPS 20% Baggage Handling 37%
• Demonstrated acute financial acumen by managing departmental budgets ranging from $50-60M
• Excelled in strategic communications and business partner management
• Pioneered innovative operational methods and led a team of professionals in baggage handling
• Directed a diverse workforce of 800-900 union and SAM employees
• Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
• Defined, implemented, and revised operational policies and guidelines.

• Company Overview: Los Angeles Hub, LAX Airport
• Oversaw cargo and airport vendor operations, coupled with extensive experience in customer and ramp services
• Spearheaded the direction of cargo operations and vendor management
• Directed the activities of outside vendors across numerous functions including cargo, warehousing, aircraft appearance, and customer service
• Managed a portfolio of $30M in contract expenses
• Initiated weekly performance and issue resolution meetings
• Worked closely with corporate headquarters to streamline the Request for Proposal (RFP) process
• Los Angeles Hub, LAX Airport

• Managed production fulfillment, which includes inventory control
• Repair & maintenance of weapons
• Was awarded the Navy- Marine Corps Achievement Medal by the Secretary of the Navy
• Accomplished multiple tasks within established timeframes.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

• Plan and schedule the manufacture of over 9,000 finished goods
• Provide shop orders to manufacture facility of 60 – 125 workers
• Oversee the transfer of finished goods to the warehousing facility
• Coordinated material procurement efforts, ensuring on-time availability of components for uninterrupted production cycles.
• Reviewed inventories, tracked production statuses and ordered materials to foster consistent availability and production schedule adherence.