Elvia Urias
Phoenix
Summary
Accomplished Product Delivery Manager at JPMorgan Chase, adept in infrastructure management and stakeholder collaboration. Spearheaded strategic initiatives, enhancing client satisfaction and streamlining processes. Successfully implemented inventory systems, reducing discrepancies by 20%. Proficient in distribution coordination, with a strong focus on customer-centric solutions and effective communication.
Overview
7
7
years of professional experience
Work History
Product Delivery Manager
JPMorgan Chase
05.2021 - Current
- Managed relationships with key stakeholders to ensure smooth project deliveries and overall satisfaction.
- Acted as a liaison between the delivery team and upper management, effectively communicating concerns and suggestions for improvements.
- Managed resources effectively to avoid unnecessary delivery delays.
- Championed a customer-centric approach, consistently seeking feedback from clients to make improvements and enhance the overall delivery experience.
- Supervised delivery staff and general productivity.
- Supported customers via telephone, email and at sites to handle escalations and product concerns.
- Streamlined delivery processes to ensure on-time project completion, even under tight deadlines.Engage with client to develop materials such as preannouncements and internal business cases to promote and champion new payables processes or new use cases for Virtual Card, Integrated Payables, Virtual Connect Network, and other partnerships.
- Work with client to overcome obstacles to rolling out these products.
- Develop strategy and execute supplier recruitment campaigns.
- Track realized spend with ongoing strategy refinement as needed.
- Serve as escalation point for Commercial Card clients’ growth, outreach, and retention of their program and suppliers.Work across Commercial Card to provide strategic support for ongoing sale, promotion, and re-engagement of client.
- Partner with Commercial Card and Bank partners to develop client and supplier strategies aimed toward increasing and retaining supplier enablement and revenue.
- Develop short term/long term payables strategy and prioritization with collaboration and buy-in from the client by preparing detailed client analytics and presentations with calls to action.
Product Delivery Specialist
JPMorgan Chase
02.2018 - 05.2021
- Implemented inventory management systems that minimized stock discrepancies and expedited order fulfillment processes.
- Established performance metrics for product delivery operations, enabling better tracking of progress towards organizational goals.
- Coordinated closely with sales representatives to ensure seamless handovers of customer orders, enhancing overall client experience.
- Regularly reviewed supplier performance against established benchmarks to ensure quality standards were met and maintained consistently.
Education
High School Diploma -
Corona Del Sol High School
Tempe AZ05-1992
Skills
- Infrastructure management
- Reporting tools
- Distribution coordination
- Route planning
Timeline
Product Delivery Manager
JPMorgan Chase
05.2021 - Current
Product Delivery Specialist
JPMorgan Chase
02.2018 - 05.2021
High School Diploma -
Corona Del Sol High School
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