Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Emilia Jonsson

Serviceassistent
Älvsjö

Summary

Dynamic and self-motivated professional with a proven track record at Stockholm Stad, excelling in customer assistance and hospitality. Recognized for enhancing customer satisfaction through active listening and efficient service. Adept at multitasking in high-pressure environments, ensuring a positive experience while maintaining a clean and organized workspace.

Service professional with background in enhancing customer experiences and operational efficiency. Demonstrates strong focus on team collaboration and achieving results, ensuring reliability and adaptability. Skilled in conflict resolution and maintaining high standards of service.

Experienced with customer service and support roles, ensuring efficient and effective service delivery. Utilizes problem-solving skills to address and resolve issues promptly. Knowledge of team collaboration and process improvement techniques.

Overview

5
5
years of professional experience
2
2
Languages

Work History

Serviceassistent Engelska-Svenska Förskolan

Stockholm Stad
05.2023 - 12.2024
  • Resolved client inquiries and issues, maintaining a high level of professionalism and courtesy.
  • Maintained accurate records of service requests, allowing for better tracking and resolution of issues.
  • Enhanced overall customer experience with prompt attention to detail and diligent follow-up on pending tasks.
  • Improved customer satisfaction by providing timely and efficient service assistance.
  • Maintained a clean and organized work area, contributing to an efficient and professional atmosphere within the department.
  • Assisted team members in improving workflow efficiency by sharing best practices.
  • Wiped down kitchen counters and used sanitizing products to remove grime.

Servitris /Waitress

Streetfood Labs
05.2023 - 08.2023
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Used cash registers and credit card machines to cash out customers.

Praktikant

Normal
09.2020 - 12.2020
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Analyzed problems and worked with teams to develop solutions.
  • Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
  • Sorted and organized files, spreadsheets, and reports.

Feriejobb

Stockholm Stad
06.2020 - 08.2020
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.

Education

Barn & Omsorg

Komvux Rosenlund
Stockholm Södra
06-2022

High School Diploma -

Häggviksgymnasium
Sollentuna
05.2001 -

Skills

Customer assistance

Interests

Yoga, Books and go out in nature

Timeline

Serviceassistent Engelska-Svenska Förskolan

Stockholm Stad
05.2023 - 12.2024

Servitris /Waitress

Streetfood Labs
05.2023 - 08.2023

Praktikant

Normal
09.2020 - 12.2020

Feriejobb

Stockholm Stad
06.2020 - 08.2020

High School Diploma -

Häggviksgymnasium
05.2001 -

Barn & Omsorg

Komvux Rosenlund
Emilia JonssonServiceassistent