Erlene Peterson
Houston
Summary
Dynamic professional with a proven track record at Cato, excelling in customer service and cash handling accuracy. Skilled in training and mentoring staff, I enhanced team performance and customer satisfaction. Recognized for implementing effective merchandising strategies that significantly boosted sales and fostered strong customer relationships. Thanked by the owner of Cato's with a gift card for five years of service.
Overview
12
12
years of professional experience
Work History
Second Key Holder
Cato
07.2019 - Current
- Managed daily store operations, ensuring optimal inventory levels and product availability.
- Trained and mentored new staff on customer service best practices and operational procedures.
- Oversaw cash handling processes, maintaining accuracy in transactions and deposits.
- Implemented visual merchandising strategies to enhance product visibility and boost sales.
- Monitored team performance, providing feedback to improve efficiency and customer satisfaction.
- Coordinated store opening and closing procedures, ensuring compliance with company policies.
- Analyzed sales trends to identify opportunities for promotions and stock adjustments.
- Fostered positive customer relationships through effective communication and problem resolution skills.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed store personnel by delegating tasks and supervising daily operations.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Streamlined opening and closing procedures as integral member of store staff.
- Increased store sales by creating visually appealing merchandise displays and product placements.
- Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Collaborated with the management team on implementing strategies to achieve store''s monthly sales targets.
- Mentored junior staff members, helping them develop their skills to advance within the company successfully.
Teacher/ 4th. Grade
Fort Bend I.S.D.
08.2013 - Current
- Developed and implemented engaging lesson plans aligned with state curriculum standards.
- Fostered positive classroom environment to enhance student participation and learning outcomes.
- Collaborated with colleagues to refine instructional strategies and improve student performance.
- Mentored new teachers, providing guidance on classroom management and curriculum delivery.
- Analyzed assessment data to identify areas for improvement and adjust teaching methods accordingly.
- Led professional development workshops focused on innovative teaching techniques and technology integration.
- Established strong relationships with parents to support student achievement and well-being.
- Advocated for student needs through active involvement in school committees and community outreach programs.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
- Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.
- Mentored new teachers, sharing best practices and providing guidance to help them adapt to their new roles successfully.
- Served on school committees focused on curriculum development, teacher evaluations, or community outreach initiatives to contribute positively to the overall school climate.
- Implemented classroom management plan that reduced disruptions, creating more conducive learning environment.
- Fostered positive learning environment that encouraged student curiosity and critical thinking.
- Designed and implemented differentiated instruction strategy to meet diverse learning needs, enhancing educational outcomes.
- Organized and led educational field trips that complemented classroom learning, broadening students' real-world understanding.
- Enhanced students' critical thinking and problem-solving skills through project-based learning.
- Utilized data-driven instruction to tailor lessons for improved academic performance.
- Improved student engagement by incorporating interactive learning technologies into lesson plans.
- Developed and executed formative and summative assessments to monitor student progress, adjusting teaching strategies accordingly.
- Collaborated with colleagues to integrate cross-disciplinary lessons, enriching students' educational experience.
- Created and developed lesson plans to meet students' academic needs.
- Helped students explore concepts with engaging, learning-focused activities.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Developed and implemented classroom routines to address varying student needs.
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
- Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
- Scheduled conferences with parents to discuss students' progress and classroom behavior.
- Created lessons and online testing materials to facilitate remote learning.
- Completed student progress reports mid-term to notify students and parents of strengths and areas of improvement.
- Designed detailed learning plans for struggling students based on test, homework and assignment records.
- Evaluated students' understanding of course material through examinations and in-depth essay writing.
Education
Bachelor of Science - Nutrition
Prairie View A&M University
Prairie View, Tx.05-1986
Skills
- Customer service
- Cash handling
- Cash handling accuracy
- Training and mentoring
- Customer service management
- Workplace safety
- Bank deposits
- Task delegation
- Product ordering
Timeline
Second Key Holder
Cato
07.2019 - Current
Teacher/ 4th. Grade
Fort Bend I.S.D.
08.2013 - Current
Bachelor of Science - Nutrition
Prairie View A&M University