Esteban Antonio Bravo Henríquez
Summary
Industrial Engineer with over 15 years of experience leading service, parts, and after-sales sectors in both mining and industrial fields, nationally and internationally. Expert in comprehensive team management, commercial strategy implementation, market analysis, inventory analysis, and operational process optimization. Focused on continuous improvement and delivering customer value. Noted for negotiation skills, decision-making, and effective leadership, along with a strong commitment and adaptability. Advanced English proficiency facilitates effective communication in international settings. Technical skills include advanced Excel, Business Intelligence, Power BI, and spare parts analysis. Passionate about Aikido, which fosters discipline, concentration, and balanced living.
Overview
22
22
years of professional experience
Work History
Head of Service and After-Sales
JACOL SPA
06.2023 - Current
- Oversaw Post-Sales and Service areas, providing strategic support to technical, commercial, and operations departments on both national and international levels
- Maintained contact with local represented companies and suppliers
- Estimated pricing and business costing in parts and services
- Evaluated technical and operational staff, including mechanics and warehouse assistants
- Implemented ABC classification in warehouses, enhancing order and inventory management efficiency
- Updated the Odoo ERP system for optimized machine and parts inventory management
- Established partnerships with new local suppliers, ensuring high-quality services and timely deliveries
- Successfully closed deals through effective communication and negotiation with internal and external clients
Head of Customer Service and After-Sales
BEKA S.A.
01.2021 - 12.2022
- Managed technical service policies, analyzing import reports to define commercial strategies
- Addressed technical complaints and ensured equipment certifications in collaboration with international manufacturers
- Established a nationwide technical service network based on key performance indicators
- Designed remote solutions through online training and technical support
Regional Service and After-Sales Manager for Latin America and the Caribbean
WACKER NEUSON GROUP
01.2017 - 12.2020
- Led the implementation of corporate policies in regional subsidiaries, including Peru, Brazil, Colombia, Mexico, and Chile
- Visited South American and Caribbean dealers to implement business strategies
- Coordinated service and parts strategies to increase market share
- Implemented the first Regional Training Center for dealers and end clients
- Developed standardized operational manuals for the region
- Implemented regional solutions in collaboration with component and OEM factories
- Led technical content initiatives with marketing, such as preventive maintenance videos, manuals, and procedures
National Service and After-Sales Representative
WACKER NEUSON GROUP
09.2008 - 12.2016
- Directed and aligned technical service policies with international factories
- Managed KPIs to improve response times and quality, with reports for manufacturers in the USA, Germany, and Austria
- Led national customer loyalty initiatives in conjunction with the sales area
- Implemented comprehensive maintenance plans (predictive, preventive, and corrective)
- Coordinated technical and operational start-ups with field engineers
- Evaluated technical and financial product aspects, optimizing return on investment
- Provided technical assistance and specialized training
- Created continuous training programs, collaborating with other areas
- Standardized national technical service
- Supported course translations from English to Spanish in factories
Technical Service Chief, Head Office
SIGDOTEK - HOLDING SIGDO KOPPERS
01.2003 - 07.2008
- Managed technical teams across 12 national branches, achieving a 12% surplus in service sales goals
- Coordinated field and workshop tasks, optimizing resources and response times
Education
Diploma - Negotiation
Pontificia Universidad Católica De Chile
Santiago01-2013
Industrial Engineering -
Universidad Tecnológica Metropolitana
Santiago01-2007
Engineering in Machinery and Automotive Vehicles - Heavy Machinery Mention
INACAP
Santiago01-2003
Skills
- Business Intelligence
- Power BI
- Negotiation and decision-making
- Problem solving
- Leadership
- Communication
- Customer orientation
- Empathy
- Organization
- Training and development
- Time management
Personal Information
- Date of Birth: October-07-1977
- Nationality: Chilean
Professional Development Courses
- CAN-BUS Systems, in Earthmoving Equipment, Linz, Austria
- Hydraulics and Electronics in Rollers, Tirschenreuth, Germany
- Kohler Engine Diagnostics, Bologna, Italy
- Yanmar Engine Diagnostics, Sao Paolo, Brazil
- Maintenance and Diagnostics of Wacker Neuson Equipment, Milwaukee, USA
Timeline
Head of Service and After-Sales
JACOL SPA
06.2023 - Current
Head of Customer Service and After-Sales
BEKA S.A.
01.2021 - 12.2022
Regional Service and After-Sales Manager for Latin America and the Caribbean
WACKER NEUSON GROUP
01.2017 - 12.2020
National Service and After-Sales Representative
WACKER NEUSON GROUP
09.2008 - 12.2016
Technical Service Chief, Head Office
SIGDOTEK - HOLDING SIGDO KOPPERS
01.2003 - 07.2008
Diploma - Negotiation
Pontificia Universidad Católica De Chile
Industrial Engineering -
Universidad Tecnológica Metropolitana
Engineering in Machinery and Automotive Vehicles - Heavy Machinery Mention
INACAP
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