Federico Nilo
Business Adm / Interpreter
Providencia,Región Metropolitana
Summary
Extensive experience in startups, and specialized in implementing effective lead generation strategies and have a strong background in Customer Success across multiple companies. Fluent in English, Spanish, French, and Portuguese, I excel in time management and am dedicated to providing consultative, relationship-focused service to clients.
Overview
2025
2025
years of professional experience
8
8
years of post-secondary education
1
1
Certification
4
4
Languages
Work History
Onboarding Specialist
DispatchTrack
5 2024 - 11.2024
- Company Overview: LastMile Delivery Platform
- As an Onboarding Specialist I had to ensure a seamless transition for clients, guiding them through setup, educating them on products or services, and addressing any questions
- LastMile Delivery Platform
Tour Operations Senior Specialist
Vacasa
Santiago
06.2022 - 05.2024
- Company Overview: Vacation Rental Management
- As a Tour Operations Specialist, I worked directly with third-party agencies, tour operators, and companies promoting Vacasa properties to their clients
- My responsibilities included negotiating fees and commission-based reservations
- Vacation Rental Management
Senior Specialist - LatAm Reservations
Vacasa
09.2019 - 06.2022
- Collaborated with travel agencies and tour operators across Latin America, negotiating fees, commission-based reservations, and commission payments
- Provided support to guests booking through third-party platforms (Airbnb, Booking.com, Tripadvisor, etc.)
- Led a team of five across Latin America and Central America
Google Cloud Consultant
Tigabytes
01.2019 - 09.2019
- Company Overview: Google Premier Partner
- Provide consulting on Google Cloud solutions, including G Suite, GCP, and Copper CRM
- Engage in identifying, qualifying, presenting, planning, assessing ROI, analyzing impact, and conducting evaluations
- Lead negotiations across various organizational levels
- Deliver consultative, relationship-driven services tailored to each client’s needs
- Google Premier Partner
Business Development Representative
BNAmericas
10.2017 - 12.2018
- We assist both local and international companies in identifying business opportunities, forming alliances, and gathering market insights in Latin American countries
- Responsible for attracting new clients, ensuring customer satisfaction, enhancing product knowledge, fostering account growth, and implementing strategic business development initiatives
Sales Development Representative
GOintegro
03.2015 - 12.2015
- Company Overview: HHRR Platform
- Conduct relevant information searches and market research to develop a customer database featuring leading companies in Latin America, including the seven countries where we have headquarters: Argentina, Brazil, Colombia, Chile, Mexico, Peru, and Uruguay
- HHRR Platform
Education
Business Administration - Courses
Duoc UC
Santiago, Chile 03.2016 - 12.2017
English Translation / Interpreter - Courses
Instituto EATRI
Santiago, Chile 03.2013 - 12.2015
Journalism - Courses
Universidad De Los Andes
Santiago, Chile 03.2005 - 12.2008
Skills
Customer Relationship Management
Customer Success
Customer Experience
Sales Operations
Business Development
Negotiation
Analytics
Customer Satisfaction
Forecasting
Business Management
Sales Navigator
Vacation Rental Management
CX
Certification
G Suite Sales Fundamentals, 04/01/19, 07/01/19
Timeline
Tour Operations Senior Specialist
Vacasa
06.2022 - 05.2024
Senior Specialist - LatAm Reservations
Vacasa
09.2019 - 06.2022
Google Cloud Consultant
Tigabytes
01.2019 - 09.2019
Business Development Representative
BNAmericas
10.2017 - 12.2018
Business Administration - Courses
Duoc UC
03.2016 - 12.2017
Sales Development Representative
GOintegro
03.2015 - 12.2015
English Translation / Interpreter - Courses
Instituto EATRI
03.2013 - 12.2015
Journalism - Courses
Universidad De Los Andes
03.2005 - 12.2008
G Suite Sales Fundamentals, 04/01/19, 07/01/19
Onboarding Specialist
DispatchTrack
5 2024 - 11.2024
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