Felipe Evrard Arrue
Viña Del Mar
Summary
Dynamic operations leader with a proven track record at Buffer Consultores Limitada, excelling in cross-functional leadership and performance analysis. Successfully streamlined onboarding processes and enhanced customer satisfaction through effective problem resolution. Adept at resource allocation and contract management, fostering collaboration to drive project success and operational excellence.
Overview
15
15
years of professional experience
Work History
Deputy Operations Manager
Buffer Consultores Limitada
03.2021 - 05.2025
- Led cross-functional teams in executing strategic initiatives, fostering collaboration and accountability.
- Streamlined the onboarding process for new hires by developing a comprehensive orientation program that familiarized employees with company culture, policies, and best practices.
- Improved process documentation accuracy, ensuring compliance with industry standards and best practices.
- Mentored junior staff in operational procedures, promoting knowledge sharing and skill development.
- Analyzed performance metrics to identify areas for improvement and implement corrective actions.
- Coordinated resource allocation to optimize project execution and minimize delays.
- Conducted regular audits of operations to ensure adherence to quality assurance protocols and guidelines.
- Increased customer satisfaction with timely resolution of issues and proactive communication.
- Built a positive work environment by promoting open communication channels as well as recognition programs designed to acknowledge employees'' hard work.
- Oversaw vendor relationships and negotiated contracts that yielded significant cost savings for the organization without sacrificing quality or service levels.
Project Manager
ABSC Consulting Inc Agencia En Chile
11.2012 - 02.2021
- Led project planning and execution to ensure alignment with client objectives.
- Developed and maintained project schedules, tracking milestones and deliverables.
- Coordinated cross-functional teams to optimize resource allocation and project efficiency.
- Implemented risk management strategies to mitigate potential project delays.
- Facilitated stakeholder meetings to communicate progress and gather feedback effectively.
- Streamlined reporting processes, enhancing transparency and accountability within projects.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
Trainee Engineer
CSAV
03.2010 - 12.2011
- Collaborated with cross-functional teams to optimize logistics processes and improve service delivery.
- Streamlined project workflows by implementing process improvements, resulting in increased productivity.
- Collaborated with senior engineers on complex projects.
- Updated project documentation and distributed to appropriate project personnel.
- Utilized advanced analytical skills to evaluate complex numerical data for informed decision-making during the planning stages of engineering projects.
- Traveled to job sites with senior personnel to aid in inspections and ongoing project observations.
- Improved overall project efficiency by streamlining communication channels and providing timely updates to team members.
Education
High School Diploma -
Pontificia Universidad Catolica
Santiago, Chile05-2023
Professional Project Management - Project Management
Project Management Institute
Santiago, Chile11-2020
Master - Project Management
EALDE Business School
Spain04-2020
High School Diploma -
Universidad Adolfo Ibañez
Viña Del Mar, Chile09-2009
Skills
- Cross-functional leadership
- Process documentation
- Performance analysis
- Resource allocation
- Quality assurance
- Customer satisfaction
- Project scheduling
- Stakeholder communication
- Team collaboration
- Contract management
- Problem resolution
- Operations management
Languages
English
Upper intermediate (B2)
French
Advanced (C1)
Spanish
Bilingual or Proficient (C2)
Timeline
Deputy Operations Manager
Buffer Consultores Limitada
03.2021 - 05.2025
Project Manager
ABSC Consulting Inc Agencia En Chile
11.2012 - 02.2021
Trainee Engineer
CSAV
03.2010 - 12.2011
High School Diploma -
Pontificia Universidad Catolica
Professional Project Management - Project Management
Project Management Institute
Master - Project Management
EALDE Business School
High School Diploma -
Universidad Adolfo Ibañez