Summary
Overview
Work History
Education
Skills
IDIOMAS
Other activities
Timeline
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Fernanda Muñoz Villarroel

Dublin

Summary

Highly motivated and bilingual (English/Spanish) customer-focused professional with a proven track record in delivering exceptional service across diverse environments, including retail, hospitality, and interpretation. Possesses strong communication and interpersonal skills, demonstrated ability to adapt quickly to new roles and responsibilities. Eager to leverage these skills to provide outstanding customer support in a dynamic and fast-paced setting in Dublin.

Overview

7
7
years of professional experience

Work History

English Interpreter and Translator

Teleperformance USA
10.2023 - 01.2024
  • Provided English-Spanish interpretation and translation services via telephone for US companies, assisting their Spanish-speaking customers. Specialized in intensive courses covering legal, medical, mechanical, insurance, financial, and US emergency services terminology and procedures.

Waitress/Server

Valle Nevado
07.2023 - 09.2023
  • Provided excellent customer service in a fast-paced environment, including personalized service and adapting to various roles within different hotels. This was a seasonal work experience.

English Interpreter and Health Inspector

SEREMI / MINSAL
10.2020 - 12.2022
  • Performed inspections of international arriving passengers at the airport, working 24-hour shifts to ensure compliance with health regulations.
  • Led and managed a team of approximately 20 health personnel per shift, responsible for creating shift schedules, assigning tasks, and supervising personnel at various posts.
  • Provided English interpretation services to passengers and colleagues, facilitating clear communication and addressing inquiries.
  • Closely monitored and studied national health measures and updates to the Ministry of Health's resolutions regarding the "Protected Borders Plan" to ensure accurate implementation.

Sales Associate/Cashier/Server

Falabella, Johhny Rockets, Etc.
12.2016 - 01.2020
  • Provided exceptional customer service in various roles, including assisting customers with inquiries, taking orders, and delivering personalized service in retail and restaurant environments.
  • Managed cash transactions accurately, including processing sales, handling payments, balancing cash drawers, and preparing daily reports.
  • Performed administrative tasks such as generating invoices, managing petty cash, maintaining attendance records, and coordinating orders and deliveries.
  • Contributed to team efficiency by training new staff, organizing inventory, and ensuring cleanliness and maintenance of the workplace.

Education

High School Diploma -

San Francisco Javier De Huechuraba
01.2016

Skills

  • Provides exceptional customer service, consistently exceeding expectations and ensuring personalized, effective assistance
  • Highly committed to delivering a positive and memorable service experience, demonstrating attentiveness to individual customer needs
  • Possesses a positive and approachable personality, fostering positive interactions and building rapport
  • Collaborates effectively with team members to achieve shared goals, contributing to a positive team environment

IDIOMAS

Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)

Other activities

  • CVX: Volunteer work with the Christian Life Community (youth group), demonstrating community involvement and a commitment to service.
  • Luis Jara Singing Academy: Participation in private singing lessons, choir, and dance, showcasing passion for the performing arts and teamwork skills (choir)

Timeline

English Interpreter and Translator

Teleperformance USA
10.2023 - 01.2024

Waitress/Server

Valle Nevado
07.2023 - 09.2023

English Interpreter and Health Inspector

SEREMI / MINSAL
10.2020 - 12.2022

Sales Associate/Cashier/Server

Falabella, Johhny Rockets, Etc.
12.2016 - 01.2020

High School Diploma -

San Francisco Javier De Huechuraba

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Fernanda Muñoz Villarroel