Fiona Riveros Soto
Human Resources Administration Technician
Puente Alto
Summary
Energetic and highly organized individual with knack for coordinating schedules and managing multiple tasks efficiently. Possesses solid understanding of logistics and supply chain processes, coupled with strong skills in data analysis and project management. Ready to drive operational success and contribute to team goals through effective coordination and communication.
Overview
8
8
years of professional experience
3
3
Languages
Work History
Commercial Coordinator
Mitani Propiedades
06.2024 - 01.2025
- Monitored competitor activity closely, providing valuable insights into market dynamics that informed strategic planning decisions.
- Reduced overhead costs with strategic budget management and resource allocation.
- Increased client satisfaction by effectively managing commercial projects and ensuring timely delivery.
- Evaluated potential risks associated with business activities to mitigate potential financial impacts proactively.
- Facilitated the resolution of customer complaints, fostering strong relationships with clients and promoting repeat business.
- Sent invoices to clients and followed up about payments.
- Assisted in the design of promotional materials to support sales initiatives, increasing brand awareness among target audiences.
- Streamlined communication between departments for improved project coordination and efficiency.
- Scheduled project deadlines and monitored progress.
- Coordinated logistics operations to ensure timely delivery of products while minimizing transportation costs.
- Analyzed sales data to identify trends, forecasting future demand accurately for optimal inventory management practices.
- Developed comprehensive reports on commercial activities for senior management review, informing key decision-making processes.
- Enhanced team productivity through regular training sessions and performance evaluations.
- Entered commercial data into [Software].
- Mentored junior staff members in commercial best practices, cultivating a high-performing team culture focused on continuous improvement.
- Built relationships with clients to establish new contracts.
- Assigned tasks to team members to complete within designated time frames.
Commercial Assistant
Mitani Propiedades
01.2023 - 05.2024
- Assistance to potential Japanese expatriate clients, solving different problems with the community and the tenant.
- Management and monitoring of common expenses and basic accounts.
- Increased customer satisfaction by providing timely and accurate product information, addressing inquiries, and resolving issues.
- Coordinated logistics operations for shipments, liaising with carriers to secure optimal rates while meeting delivery timelines.
- Maintained office supply inventory and ordered new supplies when needed.
- Assisted in preparation of financial reports by collecting data, analyzing results, and presenting findings to senior management.
- Conducted market research to identify potential clients and establish new business connections.
- Spearheaded initiatives aimed at improving operational procedures across various departments within the organization.
- Assisted in contract negotiations, resulting in improved terms for both parties involved.
- Organized internal meetings and events that facilitated effective communication among team members and management.
- Maintained positive client relationships through regular communication and excellent customer service.
- Proactively engaged customer in various departments in order to provide in-depth product knowledge in non-commissioned environment
- Updated and maintained confidential databases and records.
- Answered high volume of phone calls and email inquiries.
- Filed paperwork and organized computer-based information.
After Sales Assistant
Indexa S.A
03.2022 - 03.2023
- Customer service answering calls and emails, company implementation and data entry into internal system
- Process review and management
- File validations
- Review and management of information with companies, clients, Banco Santander and/or internal areas.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Helped customers locate products and checked store system for merchandise at other sites.
Assistant Executive Secretary
Caja De Ahorros De Empleados Públicos
11.2018 - 11.2021
- Income and Loan Analyst.
- Office and Field Meetings.
- Review and entry into internal database.
- Assistance and advice on existing products.
- Documentation management.
- Contributed to a positive work environment by providing administrative support to colleagues as needed.
- Assisted in preparing vital reports and presentations for successful board meetings and conferences.
- Maintained confidentiality of sensitive information with strict adherence to company policies and procedures.
Call Center Executive
Eficaz De Presto Líder
01.2018 - 12.2018
- Organize collection actions, scheduling them by periods.
- Monitor progress in harmful standardization activities.
- Managed high call volume, maintaining a professional demeanor and ensuring accurate information was relayed to customers.
Administrative Secretary of Work
Servicios Chile Films
03.2017 - 05.2017
- Customer service, document review (invoices, receipts, banking procedures, Excel data, (attendance, overtime, company casino data, snack vouchers, edenred system, etc.).
- Delivery and approval of documents for maintenance and works of the company.
Education
Intermediate Level English
International English Test
Santiago, Chile 05.2001 -
Intermediate English Level
Universidad De Chile
Santiago, Chile08-2021
Skills
Project management
Risk management
Strong negotiation skills
Teamwork Management
Empathy
Analytical and resolution capacity
Timeline
Commercial Coordinator
Mitani Propiedades
06.2024 - 01.2025
Commercial Assistant
Mitani Propiedades
01.2023 - 05.2024
After Sales Assistant
Indexa S.A
03.2022 - 03.2023
Assistant Executive Secretary
Caja De Ahorros De Empleados Públicos
11.2018 - 11.2021
Call Center Executive
Eficaz De Presto Líder
01.2018 - 12.2018
Administrative Secretary of Work
Servicios Chile Films
03.2017 - 05.2017
Intermediate Level English
International English Test
05.2001 -
Intermediate English Level
Universidad De Chile
Similar Profiles
Agustin HoefnerAgustin Hoefner
Desk Receptionist at Blanco Propiedades Real EstateDesk Receptionist at Blanco Propiedades Real Estate
Diego Vega-FigueroaDiego Vega-Figueroa
Realtor at Propiedades Figueroa & VegaRealtor at Propiedades Figueroa & Vega
Felipe Valdivieso PobleteFelipe Valdivieso Poblete
Construction Manager at Valdivieso PropiedadesConstruction Manager at Valdivieso Propiedades