Summary
Overview
Work History
Education
Skills
Timeline
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Fiorella Aguilar

Summary

Graduated as a Senior Management Assistant Translator and has over 12 years' experience in the banking industry. She has worked mainly in the areas of Customer Service Manager, Customer Service Assistant, Treasury and Cashier.

Overview

16
16
years of professional experience

Work History

Customer Service Assistant

Inmobiliaria Imagina
10.2020 - Current
  • Provided face-to-face and telephone customer service
  • Planned delivery dates for apartments, parking lots and warehouses ready for delivery
  • Solved requirements via email and Jira platform
  • Reviewed the Purchase and Sale Promises
  • Prepared Withdrawal documents
  • Made renegotiation of the foot paid.

Customer Service Assistant

Colmena Insurance
02.2019 - 09.2020
  • Provided face-to-face and telephone customer service
  • Received medical expenses
  • Solved requirements via email to internal and external clients of the Company
  • Calculation of premiums, additional coverage, breakdown of deductibles, detailed explanation of how to apply an insurance policy.

Customer Service Assistant

Itaú Bank
12.2013 - 10.2018
  • Provided support to customer banking requests and requirements
  • Provided support to the Commercial area
  • Responsible for the custody of valuables
  • Advised clients to operate on the Itaú Bank web site.

Head of Customer Service Replacement

Itaú Bank
11.2017 - 04.2018
  • Performed customer service, troubleshooting and support to the Commercial area
  • Attended and reviewed consumer credits
  • Kept keys and valuables
  • Responsible for the vault cash count
  • ATM Supervision
  • Sent documents valued as promissory notes to Custody.

Customer Service Executive

BCI Bank
05.2006 - 07.2013
  • Performed customer service, troubleshooting and support to the Commercial area
  • Approved accounting operations and Monex operations
  • Control of personnel, expenses and management of self-service machines (Siav and Read)
  • Responsible for security and risk
  • Achievement of goals for 2 consecutive years in the areas of selling current account and insurance plans
  • I participated in the Banco Bci Customer Experience pilot program in 2012
  • I led the quarterly ranking in insurance sales.

Cashier Treasurer

  • Managed cash in national and foreign currency, accounting control and customer service
  • Responsible for buying and selling foreign currency and processing of Monex transactions
  • Cashier
  • Management of cash register, national currency and customer service
  • Received payments for bills and services

Education

English Course -

KOE Institute
2019

Senior Management Translator Assistant - undefined

Chilean-North American Professional Technical Institute
2015

Skills

  • Analytical and organizational
  • Teamwork and collaboration
  • Ability to work under pressure
  • Participatory leadership
  • Foreign Languages
  • Additional Sections
  • Language English level B-2
  • Spanish Native
  • Software Microsoft Office, user level
  • Cashier Abilities

Timeline

Customer Service Assistant

Inmobiliaria Imagina
10.2020 - Current

Customer Service Assistant

Colmena Insurance
02.2019 - 09.2020

Head of Customer Service Replacement

Itaú Bank
11.2017 - 04.2018

Customer Service Assistant

Itaú Bank
12.2013 - 10.2018

Customer Service Executive

BCI Bank
05.2006 - 07.2013

Cashier Treasurer

English Course -

KOE Institute

Senior Management Translator Assistant - undefined

Chilean-North American Professional Technical Institute

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Fiorella Aguilar