FRANCISCO LIENDO PINTO

Executive with extensive experience in proposals for integration and outsourcing of technological services in Latin American, with high levels of excellence and performance, consistently exceeding personal performance and commercial goals. Extensive knowledge of the current technological landscape and its impact on the customer’s business in different industries. Solid interpersonal skills, possess a wide contact network in different industries, stands out for its execution and communication skills, work under pressure, leadership of multidisciplinary teams and definition of business solutions. Passionate about achieving goals, brings diverse perspectives to the problems under his responsibility, thanks to his broad training background and interests.

Resourceful Solution Architect with [Number] years of customer relationship management and implementation support. Highly skilled in managing database performance and upgrades for ongoing efficiency and achievement of corporate objectives.

Excellent communication skills and extensive experience working with clients and partners.

Performance-oriented Sales Leader offering exceptional record of achievement over [Number]-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.

• SONDA, Solution Architect & BidManager | Large Deals & Strategic Partnerships LATAM Region, Mar 2021, Present, Responsible for the Deal Strategy, Partnerships and Proposal Delivery to win Large Deals for Business Solutions in LATAM Region in different industries and technologies. Successfully deliver Large Deals Proposal for process like Registro Civil Chile, Ventanilla Unica de Servicios (VUS) de Bogotá, Colombia, Registro Unico Nacional de Tránsito (RUNT) de Colombia among others and with a competitive offer – all of them about US$ 200 Million in projected revenue.
• SONDA, IT Outsourcing Business Development Manager, Feb 2013, Present, Responsible for consultative selling process and integration outsourcing services for large corporate clients in the Chilean market. Lead multidisciplinary teams of high technical standard in the design, development and delivery of complex proposals, ensuring compliance with customer requirements and profitability for the company. Assumes the leading position of the team in 2017 and heads the transformation of the team, expanding to new business development areas, like digital transformation, safe city, devops as a service, etc.
• IBM de Chile, IT Services Sales Manager, Sep 2010, Feb 2013, Fosters the creation of new business opportunities for IBM Maintenance services, leads cross teams the organization to open new market segments, like Mining, for IBM services, with added value offerings. Played a crucial role in re-positioning the IBM’s ATM integrated services offering, generating business deals for more than $10MM since then.
• TELEFONICA CHILE, Senior Consultant Strategic Projects, Apr 2007, Sep 2010, Promotes high impact projects for operators, most notably the transfer of the distribution of prepaid cards Telefonica Chile (TCH) to Movistar (MVS), the expansion of electronic top-up of TCH prepaid products through the MVS top-up network, Fixed Broadband Products Massification, and Fixed Wireless Telephones (FWT) development. Generation and evaluation of joint-operation model for Telefonica Chile and Movistar Chile, Corporate Segment. Leads teams of executives at the highest level of the organization (directors, managers) in identifying and implementing projects of synergies between Telefónica Chile (TCH) and Movistar (MVS) in their segments Residential, SME’s and Corporate. These synergies will materialize in savings, increased revenue, increased customer satisfaction, generating a total of over U.S. $ 10 million value for Telefónica between 2007 and 2009.
• TELEFONICA EMPRESAS AMERICA, Sectorial Intelligence Consultant for Banking and Finance sector in Latin America, Nov 2006, Apr 2007, Conduct a regional study for the “Payment Methods” in five countries in the region (Chile, Argentina, Brazil, Colombia and Peru), acting as a counterpart to Frost & Sullivan.
• TELEFONICA EMPRESAS, Business Development Manager, 2000, Nov 2006, Leads proposals development for large public and private projects (US$ 5 MM+), succeeding in projects like the Votes Counting Process for Elections 2004 and 2006. Other relevant proposals are Presto (Cards Systems and Operations Outsourcing), Transantiago’s Financial Administrator and Information to End User Services. Developed several commercially successful new businesses based on emergent technologies, resulting in more than US$ 3m on new revenues like a new e-billing services, content replication and hosting services, and a PoS-based network for prepaid phones recharges and other non-financial services. Leads a 6-people team responsible for sales, operations and customer service processes of different services. Saved considerable financial resources from our company recommending not investing in several New Business initiatives that didn’t have a real growth or profits potential.
• BANCOESTADO MICROEMPRESAS, Chief Technology Officer, 1998, 2000, Redesigned and implemented business process like debt collections, internal operations audit, sales force route planning and remote risk assessment, using GIS and IVR technologies improving productivity, customer service and credit risk. Led the design, development and implementation of new technologies to improve business processes: remote credit risk analysis (integrating SMS and IVR technologies) and on-the-road credit. Developed and implemented SME’s new credit products for employees training and capital assets replacement.
• ANDRES BELLO NATIONAL UNIVERSITY, Project Manager
• DASEIN, Founder and Executive, 1995, 1998, Founder of one of the very first internet-oriented services companies in Chile, developing the first News site for the largest open TV media company (Canal 13) first online supermarket (Unimarc), first online insurance quotation system (Renta Nacional Seguros) and one of the first Intranet projects for a local bank (CorpBanca)

• A Life in Red (Networking): A witness (Dec/2009, Newsletter management firm Proteus Consulting)
• Solidarity. Improvisation and Variations on a Theme (1994, "Culture of Solidarity. Reality and Utopia ", Chilean Institute of Humanistic Studies)

• 2020, DUOC Chile, Diploma in Agile Methodologies
• 2019, Massachusetts Institute of Technology (MIT), Digital Transformation: From AI and IoT to Cloud, Blockchain and Cybersecurity, https://www.credential.net/6cmpaxjn
• 2011, IBM Global Sales School, First Level Consultative Sales Certification. Graduated with Distinction
• 2007, NEWFIELD NETWORKS CHILE, Ontological Coach, Certificate