Francisco José Venegas Hermosilla
Santiago
Summary
Sales-oriented travel expert with excellent administrative skills and experience working for well-known Cruise Companies. Proven expertise in customer service and in resolving conflicts. Provide exceptional service and quality obtained from years of hands-on experience in the corporate travel industry.
Deadline-driven travel consultant with expertise serving special needs clients. Real go-getter with outstanding interpersonal skills. Proven career success developing profitable travel programs and extending clientele base. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.
Detail-oriented team player with strong organizational skills.
Overview
23
23
years of professional experience
Work History
Freelancer Administrator
Family Business
01.2023 - Current
- Maintained personnel records and updated internal databases to support document management.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Conducted regular reviews of operations and identified areas for improvement.
- Frequently inspected production area to verify proper equipment operation.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Generated reports detailing findings and recommendations.
- Gathered, organized and input information into digital database.
- Collected, arranged, and input information into database system.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Observed packing operations to verify conformance to specifications.
- Evaluated customer needs and feedback to drive product and service improvements.
Learning and Development Trainer
La Bicicleta Verde
02.2019 - 10.2019
- Utilized variety of instructional design methodologies to create effective learning experiences.
- Provided coaching and mentoring to employees.
- Developed lesson plans, instructional materials
- Built and maintained professional relationships with vendors and suppliers
- Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring
- Established and maintained quality control standards.
- Trained and mentored new personnel hired to fulfill various roles.
- Developed and executed performance management programs to increase employee engagement and productivity.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Skilled at working independently and collaboratively in a team environment.
Assistant Destination Manager
Seabourn
01.2018 - 10.2018
- Dealt professionally with requests, complaints, reviews and refunds.
- Demonstrated strong knowledge of products and packages.
- Sales and give information to the guests in relation to our tour programs in each ports visited
- Organized memorable and exquisite travel itineraries for high-level clients, and business executives.
- Give port information to guests who travel independently and did not have organized tours
- Arranged travel accommodations for groups, couples, executives, and special needs guests.
- Organize and manage disembarkation procedures between the Office, the ground Tour Operator and the Ship management to make the disembarkation process fast, smooth and organize for the guests
- Organizing the dispatch of the guests going in different tour busses and schedules with the tour operator in each port of call
- Use Fidelio Reservation System to sales tour tickets, find, and print financial information to the guests, as well for print and delivered tickets reserved online prior to boarding
- Create flyers and promotion to increase interest in our tour programs
- Organized and creation of tour escort programs, making flyers and giving information to the crew to increase the interest and knowledge of the crew in our tours
- Also I would like to add the new destination I traveled with Seabourn Encore & Seabourn Odyssey: Australia, New Zealand, Asia (Singapore, India, Indonesia, Middle East, Holy Land, and Sri Lanka) Adriatic sea, Montenegro, Croatia, North of Italy and Albania.
Assistant Shore Excursions Manager / Shore Excursions Manager
Royal Caribbean international
02.2006 - 01.2017
- Manages and organize the Shore Excursion program
- Maximize tour revenues, organize and manages disembarkation procedures
- Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
- Promoted dedicated customer service and support by promptly resolving customer complaints.
- Created promotional materials to increase visibility and attract larger market share.
- Organize opening hours of the Shore Excursion desk
- Organize the staffing and debarkation within the Shore Excursion department
- Oversee the production and distribution of Port Information, Liaison with ground handlers and shore side excursion personnel
- Arranged travel accommodations for groups, executives, and special needs clients.
- Organize shuttle bus services as, and when, required Compiling and delivering
- Generated travel-related brochures for clients to facilitate decision-making.
- Make Shore Excursion presentations to passengers, and crew given information of each tour offer in each port
- Manages ASR/ASI and Fidelio excursions system
- Plan and arrange the tour escort requirements
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Administered customer surveys to measure satisfaction with services and better understand desires and expectations.
- Produce end of cruise Shore Excursions Reports, Compiles and reconciles the Tour Revenue Reports
- Work in Asia, South America, Mediterranean, Baltic/Scandinavian; Caribbean (Western & Eastern) cruises.
Manteinance Supervisor
Royal Caribbean international
08.2004 - 11.2005
- I was responsible to increase the overall of the ship, also give support to the crew I had under my supervision in different task the management of the ship required to improve the look of the ship in that way increase the satisfaction of the guest.
Assistant Bartender
Bar & Restaurant "La Habana Vieja"
08.2002 - 02.2003
- I assisted in managing the bar with various beverages and snacks in one of the biggest Cuban Restaurants in Chile
- I managed a team of 8 staff
- I supervised the work of store managers and salesmen to ensure constant and smooth delivery of fresh products and professional service.
- Maintained full knowledge of menu offerings and learned how to prepare wide range of specialty drinks and cocktails.
- Accepted payments, calculated change, processed cards and issued receipts.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Engaged in suggestive selling and other sales techniques.
Assistant Manager
Contractors JUVECO Ltd.
12.2001 - 06.2002
- I was responsible of keep in order the agenda of the owner
- Make the payments to different constructors and our employee's
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Education
Skills
- Responsible
- Reliable
- Team Player
- Proactive
- Organized
- Efficient working under pressure
- Travel Arrangements
- Presentation Creation
- Business Development
- Customer Service
- Events Coordination
Languages
Native Spanish, Advance English, & Medium Level of Portuguese.
Certificationsandaccreditations
- 08/03/18, Security Awareness by Seabourn
- 01/21/18, Crowd Management Training (CMAT)
- 02/02/19, Hotel Basic Safety Training STCW
- 07/03/12, Personnel Nominated To Assist Passenger In Emergency Situation (PAIE)
- 12/04/11, Proficiency In Survival Craft And Rescue Boats (BOAT)
- 05/01/11, Crisis Management And Human Behaviour (CMHB)
Firstnames
Francisco José Venegas Hermosilla
Personal Information
- Place of Birth: Chile
- Citizenship: Chilean
- Date of Birth: 05/07/79
Timeline
Freelancer Administrator
Family Business
01.2023 - Current
Learning and Development Trainer
La Bicicleta Verde
02.2019 - 10.2019
Assistant Destination Manager
Seabourn
01.2018 - 10.2018
Assistant Shore Excursions Manager / Shore Excursions Manager
Royal Caribbean international
02.2006 - 01.2017
Manteinance Supervisor
Royal Caribbean international
08.2004 - 11.2005
Assistant Bartender
Bar & Restaurant "La Habana Vieja"
08.2002 - 02.2003
Assistant Manager
Contractors JUVECO Ltd.
12.2001 - 06.2002
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