Gabriel De la Fuente
Adventure Guide
Calgary
Summary
Creative hospitality and travel industry professional with wealth of historical knowledge. Offering excellent customer service and public speaking skills. Career success working with visitors and travelers to create entertaining and educational experiences.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Adventure Guide
Explora Hotel
Torres Del Paine
02.2023 - 01.2024
- Conducted pre-trip briefings for participants detailing itinerary, expectations, safety protocols, and required gear preparation.
- Trained new team members on company policies, safety procedures, and best practices for leading successful outings.
- Enhanced client satisfaction by designing and executing customized adventure experiences tailored to individual interests and abilities.
- Managed group dynamics effectively during multi-day excursions, fostering camaraderie among diverse clientele.
Adventure Guide
Patagonia Camp
Torres Del Paine
07.2022 - 01.2023
- Conducted pre-trip briefings for participants detailing itinerary, expectations, safety protocols, and required gear preparation.
- Enhanced client satisfaction by designing and executing customized adventure experiences tailored to individual interests and abilities.
- Managed group dynamics effectively during multi-day excursions, fostering camaraderie among diverse clientele.
- Regularly updated personal certifications in wilderness first aid, technical rescue, and guiding qualifications to ensure a high level of expertise.
Adventure Tour Guide
Cerro Guido
Torres Del Paine
09.2021 - 03.2022
- Maintained a spotless safety record through vigilant risk assessment, proactive contingency planning, and clear communication with guests.
- Expanded company offerings by researching and developing new tour routes based on guest feedback and market trends.
- Trained new guides on company policies, procedures, safety protocols, and the nuances of leading successful adventure tours.
- Developed a strong knowledge of local flora, fauna, and history to enrich each tour with informative and engaging commentary.
Store Manager
Komax
Pucon
09.2020 - 08.2021
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
Camping Manager
Fantastico Sur
Torres Del Paine
08.2018 - 03.2020
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Provide information about the rules of the park and leave no trace techniques.
Education
Technician - Rope Access And Rescue
TTR
Santiago, Chile 05.2001 -
AKA L2 - Kayaking
Seguridad Vertical
Santiago 05.2001 -
No Degree - Glacier Progression And Rescue
Volcanes Del Sur Expediciones
Pucon, Chile 05.2001 -
Associate of Science - Sports Studies
Universidad Catolica Del Maule
Talca, Chile 05.2001 -
Skills
Group leadership
Mountaineering experience
Canoeing and kayaking abilities
Leave No Trace Principles
Professionalism
outdoors
great passion for outdoor activities such as rock climbing, mountaineering, kayaking, slackline, hiking and mountain bike
Timeline
Adventure Guide
Explora Hotel
02.2023 - 01.2024
Adventure Guide
Patagonia Camp
07.2022 - 01.2023
Adventure Tour Guide
Cerro Guido
09.2021 - 03.2022
Store Manager
Komax
09.2020 - 08.2021
Camping Manager
Fantastico Sur
08.2018 - 03.2020
Technician - Rope Access And Rescue
TTR
05.2001 -
AKA L2 - Kayaking
Seguridad Vertical
05.2001 -
No Degree - Glacier Progression And Rescue
Volcanes Del Sur Expediciones
05.2001 -
Associate of Science - Sports Studies
Universidad Catolica Del Maule
05.2001 -