Summary
Overview
Work History
Education
Skills
Certification
Timeline
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GASTON LLAHI

Experienced IT Professional
Santiago,Vitacura

Summary

Experienced with strategic planning, client relationship management, and leadership. Utilizes these skills to drive business growth and ensure successful project execution. Track record of fostering team collaboration and navigating complex challenges effectively.

Results-driven professional with comprehensive experience in high-stakes decision-making and strategic planning. Demonstrates strong focus on team collaboration and achieving results, while adapting to changing business needs. Known for excellent leadership skills and ability to build and maintain client relationships.

Overview

2025
2025
years of professional experience
7
7
years of post-secondary education
6
6
Certifications

Work History

Senior Partner Success Solution Architect

AWS
Santiago
06.2022 - Current
  • The AWS Partner Success Solution Architect is responsible for enabling and supporting AWS Partners in their journey of building and delivering successful cloud solutions on the AWS platform. They act as a technical expert and trusted advisor to AWS Partners, providing guidance, best practices, and architectural reviews to help partners design, implement, and optimize their solutions effectively.
  • Key aspects of this role include:
  • 1. Technical Enablement: Conducting training sessions, workshops, and hands-on enablement activities to upskill partners on AWS services, architectures, and best practices.
  • 2. Solution Design and Architecture: Working closely with partners to understand their customers' requirements and designing cloud-native solutions using the appropriate AWS services and architectural patterns.
  • 3. Migration and Modernization Support: Guiding partners through the process of migrating existing workloads to AWS and modernizing applications to leverage cloud-native services and capabilities.
  • 4. Proof of Concept (PoC) and Pilot Support: Assisting partners in building and testing PoCs and pilot projects on AWS to validate solutions before full-scale deployment.
  • 5. Partner Enablement and Collaboration: Collaborating with AWS Partner teams to develop effective enablement programs, training materials, and go-to-market strategies for partners.
  • 6. Thought Leadership: Staying up-to-date with the latest AWS services, technologies, and industry trends, and sharing knowledge and best practices with partners.
  • The AWS Partner Success Solution Architect plays a crucial role in helping AWS Partners build expertise, accelerate their cloud adoption, and deliver innovative and scalable solutions to their customers using the AWS Cloud platform.

Storage Sales Leader for Latin America

IBM de Chile
Santiago
3 2020 - 04.2022
  • Developed multiple sales strategies to address a different approach to customers in a pandemic scenario
  • Adapt myself and teams to a new way of execution to achieve sales goals
  • Execution of Customer Loyalty Programs
  • Improve Offerings adding more customer value using cloud technologies
  • Focus on sales and execution metrics to constantly monitor Storage SW business using OBDRs process
  • Implemented new marketing initiatives to drive sales and improve overall performance
  • Maintain Training routines to Sales team in different areas oriented to improve team work and sales performance
  • Set ambitious sales goals and motivated strong performance to keep team growing effectively
  • Managed 80-member sales team activities to consistently meet 100% of sales quotas.
  • Developed multiple sales strategies to address range of project and customer types.
  • Negotiated contracts with service providers and customers to achieve profitability goals.
  • Coordinated solutions for new and existing customers to meet unmet needs and resolve various issues.
  • Enhanced company profile by attending industry trade shows and conferences to answer questions, promote products and offer informative talks.
  • Implemented comprehensive forecasting methodologies to accurately predict future sales performance.
  • Promoted company's brand and cultivated new relationships by delivering expert presentations.
  • Developed strong client relationships for sustained business growth and customer satisfaction.
  • Led a high-performing sales team, providing motivation and guidance to exceed targets consistently.
  • Streamlined the sales process with effective CRM utilization and data analysis, improving overall efficiency.
  • Achieved sales metrics consistently by creating SMART goals based on available sales data.
  • Negotiated contracts skillfully, ensuring mutually beneficial terms for both clients and the company.
  • Delivered exceptional customer service by addressing concerns promptly and proactively offering solutions to issues that arose during complex transactions.
  • Increased customer engagement to drive interest and boost sales opportunities.
  • Mentored junior sales representatives on best practices for closing deals effectively while maintaining client satisfaction levels.
  • Enhanced product knowledge within the sales team through continuous training and workshops.
  • Conducted regular performance evaluations for team members, identifying areas of improvement and implementing personalized coaching plans accordingly.
  • Acquired and maintained full knowledge of product technical and functional aspects to better serve customers' needs.
  • Maximized lead generation efforts through targeted prospecting campaigns in collaboration with marketing teams.
  • Exceeded quarterly goals consistently, driving aggressive business development initiatives.
  • Spearheaded new product launches successfully, collaborating closely with internal departments to ensure seamless execution throughout all stages of rollout or introduction into the market.

Storage Pre-Sales Leader for Latam

IBM - Buenos Aires
Buenos Aires
03.2009 - 03.2020
  • Promoted company's brand and cultivated new relationships by delivering expert presentations
  • Coordinated solutions for new and existing customers to meet unmet needs and resolve various issues
  • Acquired and maintained full knowledge of product technical and functional aspects to better serve customers' needs
  • Increased customer engagement to drive interest and boost sales opportunities
  • Managed CRM system to coordinate information from all lead sources
  • Enhanced company profile by attending industry trade shows and conferences to answer questions, promote products and offer informative talks
  • Negotiated contracts with service providers and customers to achieve profitability goals
  • Trained approximately 400 new sales associates in eight years
  • Provided exceptional customer service to foster client loyalty and satisfaction.
  • Mentored junior staff members, helping them develop leadership skills and advance their careers within the organization.
  • Led cross-functional teams to achieve company-wide goals, fostering a culture of collaboration and innovation.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Overcame challenging deadlines and resource limitations by reallocating personnel and focusing on priority tasks.
  • Led team by answering complex customer questions and mentoring personnel one-on-one.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Oversaw day-to-day activities of [Number] employees in [Type] establishment, fostering inspiring atmosphere to optimize employee experiences.
  • Assisted with new hire processing and existing training programs.
  • Trained employees on [Product or Service] and assigned duties.
  • Built high-performing teams by recruiting top talent and providing ongoing support through professional development programs.
  • Increased team productivity by streamlining communication and implementing effective project management strategies.
  • Championed change initiatives, successfully navigating teams through periods of transition while maintaining morale and engagement levels.
  • Maintained team flexibility and embraced change to adapt within dynamic markets.
  • Managed budgets and resources, ensuring optimal allocation towards achieving organizational objectives.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Devised and implemented processes and procedures to streamline operations.

Tivoli IT Specialist and Instructor

IBM - Buenos Aires
Buenos Aires
03.2008 - 03.2009
  • Specialized on Central Event Management Consoles based on Tivoli Enterprise Console, and AI programming languages for several International IBM Customers
  • Write complex shell scripts automation
  • In charge of develop and maintain large customers events automations and optimize actions and visualization
  • Optimize events false positives and automate as much as possible
  • Mentored new hires, resulting in stronger staff development and increased productivity
  • Tracked attendance and progress against goals for each participant
  • Scheduled and taught in class and online courses to increase learning opportunities
  • Performed continuous evaluations of content and plans in order to enhance delivery and improve effectiveness
  • Educated clients on at-home methods to reach and maintain goals, crafting plans for long-term success.

Tivoli Pre-Sales and Architect

Xelere - Buenos Aires
03.2005 - 05.2007
  • Broke down technical ideas and issues into non-technical terms for business executives
  • Worked with developers and engineers to realize technological solutions
  • Maintained current and in-depth understanding of business processes, needs and objectives
  • Contributed heavily to product development lifecycle of both back-end and customer-facing solutions
  • Investigated new and emerging software applications within IT to design, select, implement and use administrative information systems effectively.

Data Center Outsourcing Manager

GBM An IBM Alliance Company - Guatemala CA
02.2002 - 01.2005
  • Installed and managed various security technologies, including VPNs, firewalls and anti-malware solutions
  • Provided onboarding and mentoring of newly hired employees, offering positive reinforcement
  • Worked in team-driven environments and communicated effectively with all stakeholders
  • Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets
  • Built and utilized reporting systems to keep customers and management in loop with latest information
  • I implemented one world class data centers from scratch using IBM Storage, Power Servers, Cisco, Brocade and Tivoli SW
  • I conducted data center PCI and ISO Certifications
  • Analyzed projects to determine resource requirements and procured necessary equipment and software.

Education

High School Diploma -

Escuela Industrial N3 Pcia. De La Pampa
San Antonio Oeste, Pcia. De Río Negro
03.1982 - 12.1988

Skills

Consultative Selling Strategies

Teams Development & Management

Architectural Thinking

Strategic leadership

Data-driven decision making

Digital transformation

Industry expertise

Team management

Employee motivation

Certification

IBM Global Sales School Mastery - 2011 and 2021 (studying again)

Timeline

Senior Partner Success Solution Architect

AWS
06.2022 - Current

Storage Pre-Sales Leader for Latam

IBM - Buenos Aires
03.2009 - 03.2020

Tivoli IT Specialist and Instructor

IBM - Buenos Aires
03.2008 - 03.2009

Tivoli Pre-Sales and Architect

Xelere - Buenos Aires
03.2005 - 05.2007

Data Center Outsourcing Manager

GBM An IBM Alliance Company - Guatemala CA
02.2002 - 01.2005

High School Diploma -

Escuela Industrial N3 Pcia. De La Pampa
03.1982 - 12.1988

Storage Sales Leader for Latin America

IBM de Chile
3 2020 - 04.2022

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GASTON LLAHIExperienced IT Professional