DUTIES:
- Improved service operations with efficient troubleshooting of equipment issues.
- Diagnosed equipment malfunctions to ensure optimal operation.
- Provided technical support for resolving diverse client issues.
- Addressed client concerns, ensuring prompt resolution and heightened customer trust.
- Diagnosed technical problems to deliver effective solutions and maintain client equipment.
- Conducted routine maintenance for optimizing machine performance and reducing downtime.
- Provided detailed reports on service visits for improved communication and follow-up.
- Enhanced team performance by sharing technical knowledge and best practices.
- Reduced equipment failures, applying preventive maintenance techniques.
- Collaborated with engineering team to enhance product reliability and client satisfaction.
- Implemented service protocols to standardize procedures and improve efficiency.
- Improved client relationships by delivering on-site technical support and guidance.
- Maintained detailed service records to support warranty claims and service history.
- Delivered technical training to clients, improving product utilization and satisfaction.
- Supported sales team with technical expertise, fostering better client engagement.
- Enhanced equipment performance through targeted upgrades and adjustments.
- Monitored service trends to identify recurring issues and proactively address them.
- Improved service turnaround times by streamlining workflow processes.
- Resolved complex technical issues, enhancing customer confidence in service capabilities.
- Optimized inventory management, ensuring availability of essential spare parts.
- Built strong client rapport by consistently delivering high-quality service interventions.
- Installed, configured and tested equipment on specialized platforms.
- Tested and checked performance of hardware and software programs.
- Boosted service quality by continually updating technical knowledge and staying current with industry trends.
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
- Increased client retention, delivering exceptional customer service during on-site visits and remote support sessions.
- Created relationships with key decision-makers and served as external technical spokesperson.
- Performed periodic testing of all networks and systems.
- Improved system efficiency with thorough troubleshooting and root cause analysis of technical issues.
- Implemented efficient inventory management systems to ensure sufficient stock levels for spare parts required during servicing visits.
- Provided comprehensive training to junior engineers, fostering professional development within the team.
- Developed and maintained broad knowledge of applications and industry activity to stay aware of trends, issues and competitions.
- Ensured compliance with safety regulations during installations and repairs, prioritizing a safe work environment at all times.
- Engaged in first-level support for customers requiring routine support and troubleshooting.
- Participated in client consultations and product capability demonstrations to support sales efforts.
- Analyzed and evaluated performance and optimized efficiency.
- Reduced equipment downtime by performing regular maintenance checks and implementing preventive measures.
- Provided customer feedback to team to facilitate project road map and relationship planning.
- Optimized resource utilization to minimize costs by accurately estimating job requirements and procuring necessary parts in a timely manner.
- Worked cross-functionally within organization and external partners, integrators and vendors.
- Assisted Sales team through preparation and delivery of technical presentations and statements of work by matching specific client business requirements with effective technical solutions.
- Assisted in the creation of user manuals and documentation for ease of reference during routine maintenance tasks.
- Delivered outstanding after-sales support, maintaining open lines of communication with clients to address concerns or inquiries promptly.
- Contributed to company growth by generating new business leads through positive word-of-mouth referrals from satisfied clients.
- Educated prospects on product implementation and usage and answered technical and security questions.
- Collaborated with product development teams to share field insights that contributed towards design improvements and better user experiences.
- Escalated and re-produced problem to internal development sources to reach solution.
- Conducted detailed failure analysis reports for critical incidents, contributing towards continuous improvement initiatives within the organization.
- Developed, designed, deployed and integrated systems and Mesh and ACN networks.
- Performed troubleshooting and repair for complex of DCS and PLC components
- Visually inspected and tested machinery and equipment, performing routine preventive maintenance.
- Documented maintenance activities and confirmed compliance with relevant regulations.
- Organized and directed maintenance shutdowns and startups.
- Diagnosed and resolved machine operation variations and equipment problems.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Developed preventive maintenance schedules to minimize downtime and optimize performance.
- Enhanced customer satisfaction by conducting thorough equipment inspections and repairs.
- Enhanced customer satisfaction by promptly addressing service requests and providing technical solutions.
- Completed preventive maintenance on machines to enhance production and maintain quality.
- I work in the service area where I have participated in different automation and/or maintenance projects of existing control systems
- Work on projects, installations, configurations, modifications, development, programming, support, troubleshooting, maintenance contracts, troubleshooting, re-engineering with Foxboro DCS (classic and virtualized), Schneider PLCs and InTouch HMI
- Problem analysis and good analytical thinking
- Installation and configuration of Mcafee EPO and Mcafee Self-Managed applications
- Corrective and preventive maintenance of Control Systems (PLC; DCS, HMI) and technical reports
- Preparation of descriptive reports of processes
- I work with industrial communication protocols: Fieldbus Foundation, Profibus, HART, TCP/IP, Modbus/IP, OPC
- Performing FAT, CAT and signal start-up tests
- Installation, configuration and development of virtualized DCS systems (Foxboro DCS "I/A Series")
- I work with multi-domain architecture
- Installing domain controllers
- Virtualization of domain controllers
- Preparation of installation, configuration and operation manuals for Operators, Maintenance Personnel and Engineers
- Security maintenance services for servers, workstations: antivirus, patches
- System migrations
PROJECTS:
1.- Integration, configuration Schneider PLC network and communication configuration with PLC (ControlLogix) and Rockwell HMI (Factory Talk View)
Nov 2024 - Present
- Development and configuration of a Schneider network with M340 PLCs, M580 PLCs, Remote Racks, RIO network, DTM and CIO network
- Configuration of Ethernet/IP protocol communication between the Schneider M580 PLC and the Rockwell ControlLogix PLC
- Configuring Communication with the Rockwell Factory Talk View HMI
2.- Configuration and development of remote monitoring system in CMPC Santa Fe, CMPC Laja and CODELCO Gaby customers
May 2024 - Sep 2024
- Development and modification of the remote monitoring system to the Plant Control System
- Configuration of modifications requested by the customer and remote maintenance
- Monitoring of DCS status parameters
- Development and writing of the user manual for operating the remote monitoring software
- Remote DCS maintenance in mining CODELCO Gaby customer, Configuration of customer-requested modifications and remote maintenance of the plant's Foxboro DCS
- Remote DCS maintenance in CMPC Santa Fe and CMPC Laja customers
3.- DCS maintenance in CMPC Santa Fe and CMPC Laja customers
Jun 2024 - Apr 2024
- Foxboro DCS Preventive and Corrective Maintenance (Procedures, FERRET File Generation, Reporting)
4.- Maintenance of PLCs (Schneider line) and HMI (InTouch) in Kinross mining company customer, Copiapó
Sep 2023 - Dec 2023
- Configuration of modifications requested by the customer, configuration of periodic backup systems in all PLC's and HMI's, commissioning of signals
- Installation, configuration and programming of new PLCs and HMIs for new project in the ore extraction process requested by the Engineering Department
5.- Maintenance of control systems in ENAP Magallanes customer, Punta Arenas and Tierra del Fuego
Feb 2023 - Aug 2023
- Maintenance on all DCS (Foxboro), PLCs (the entire Schneider line) and HMI (InTouch) plants
- Installation of new hardware, configuration of modifications requested by the customer, migration of HMI, preventive maintenance of all control systems
6.- Configuration and repair of Mcafee EPO in Generadora Metropolitana customer, Santiago
- EPO Manager Mcafee has been repaired because it did not update the DAT files. New updates and Mcafee EPO packages installed
7.- PLC and HMI migration in Kinross mining company customer
Jul 2022 - Jan 2023
- Configuration on Modicon M580 PLCs and InTouch HMI to migrate old applications that were installed on other computers and other software
- Migration of an area of AngloAmerican's LIX Plant controlled by a Modicon PLC to the Foxboro DCS that controls almost all of that Plant.
8.- Maintenance of control system and new projects in mining AngloAmerican customer, Santiago
Jan 2015 - jan 2023
- Communication tests with field teams
- Maintenance of the Foxboro DCS control system (procedure, FERRET, reports) Installation of new hardware
- Configuration of industrial communication protocols (fieldbus foundation, profibus, ethernet IP, modbus) Coordinator of activities in plant stoppage due to maintenance
- Realization of new projects in DCS
- Migrating PLC-controlled areas - SCADA to Foxboro DCS
- Scheduled DCS maintenance
9.- Software migration from an area of AngloAmerican's Lix Plant that was controlled by a Modicon PLC to the virtualized Foxboro DCS system that controls almost the entirety of that LIX Plant
Nov 2022 - Dec 2022
- Configuration of the control logics that the PLC had in the Foxboro DCS system
- Design and configuration of screens
- Functional tests and commissioning were carried out
10.- Scheduled DCS maintenance. in AES Gener customer, Tocopilla
Jul 2022 - Jul 2022
- Foxboro DCS Control System Scheduled Maintenance Procedure at plant stoppage due to maintenance
- Scheduled maintenance of the DCS in CMPC Santa Fe customer
11.- DCS expansion project at mining CODELCO Teniente customer (MAGA project)
Apr 2022 - May 2022
- Installation, configuration and programming of the Foxboro DCS virtual system with domain control
- Programming and installation of switches
- Configuration of Mesh and ACN networks
12.- DCS migration at mining AngloAmerican customer, Santiago
Jul 2022 - Sep 2022
- Hardware and software migration from an old DCS system to a new virtualized Foxboro DCS system
- Installation and configuration of mesh and ACN networks
- Installation and configuration of switches, servers, workstations
- Hardware and software were installed
- Functional tests and commissioning were carried out
13.- Design, development and configuration of an expert truck unloading system at AngloAmerican's Primary Crusher 1 and Primary Crusher 2 Plants
Feb 2016 - May 2016
- Design, development, configuration of an expert system for the unloading of trucks in the Primary Crusher 1 and Primary Crusher 2 Plants of the AngloAmerican company
- This was done in the existing PLCs that control these 2 Primary Crushers
- This expert system was made on Allen Bradley's ControlLogix PLCs
- Operation screens were also developed for control and monitoring of the new automation created
- This was done in Rockwell Automation's HMI, the Fatory Talk View
14.- Foxboro DCS upgrade at TOTAL's Cañadon Alfa gas plant, Tierra del Fuego, Argentina
Feb 2015 - Apr 2015
- Complete DCS migration. New equipment was installed, a new Mesh control network, specific software was installed on each of the equipment, they were configured and connected to the mesh network. Functional tests were performed and the plant was started without problems, managing not to stop production, which was the objective of this upgrade.
15.- Migration from INFI90 to Foxboro DCS in CMPC Maule customer
Sep 2014 - Nov 2014
- Installation of migrated control system, installation of new hardware, testing and FAT protocol and commissioning of signals
16.- Automation Project at Minera Las Bambas customer, Perú
Sep 2014 - Nov 2014
- Foxboro DCS hardware and software installation (servers and workstation), switch configuration and mesh network
17.- DCS migration project at ENAP Magallanes customer, Cullen Plant, Tierra del Fuego
Jul 2014 - Aug 2014
Foxboro DCS hardware and software installation (servers and workstation), switch configuration and mesh network
18.- Foxboro Triconex PLC firmware update at ENAP Aconcagua customer, Concón
Jun 2014 - Jun 2014
Firmware update on all 3 Triconex processor PLCs
19.- DCS expansion project at mining CODELCO Gaby customer, Calama
Apr 2014 - Jun 2014
- Foxboro DCS control system installation (Recomit), switch configuration and mesh network
- Signal Implementation
20.- DCS expansion project at mining CODELCO Ventana customer
Feb 2014 - Apr 2014
- Installation of Foxboro DCS hardware and software (servers and workstations), configuration of mesh network and switches, testing and FAT and CAT protocols
- Commissioning
21.- DCS expansion project in GNL customer, Mejillones
Nov 2013 - Dec 2013
- Configuration of all DCS displays installed in that project
- Screen Testing with Field Equipment
22.- DCS expansion project in AES Gener customer, Tocopilla
Oct 2013 - Nov 2013
(Servers and Workstations) hardware and software installation, AES Gener Generator Unit 1 switch and mesh network configuration
- Diagnosed equipment malfunctions to ensure optimal operation.
- Provided technical support for resolving diverse client issues.