Gustavo Soto

Lead corporate banquet sales and event management, designing and executing high-impact corporate events, conferences, and private functions.

Manage the end-to-end sales cycle from prospecting to execution, ensuring compliance with brand standards and client objectives.

Coordinate cross-functionally with F&B, operations, and front office teams for seamless event execution.

Consistently exceed sales targets, and strengthen long-term client relationships through personalized service.

• Coordinated event logistics with clients and hotel teams for seamless banquets.
• Oversaw setup and breakdown processes for events, ensuring proper arrangements.
• Facilitated client meetings to discuss event details and address any concerns.
• Maintained comprehensive records of contracts, invoices, and event correspondence.
• Collaborated with culinary team to design customized menu options for events.

• Coached entire building staff to promote optimal team dynamics while encouraging positive working environment.
• Directed financial operations for building to maintain optimal budget targets.
• Planned and scheduled general maintenance, major repairs and remodeling projects.
• Performed routine maintenance tasks, which included unclogging sinks and toilets, replacing door locks, and fixing heating and air conditioning issues.
• Performed regular inspections of facility and documented all inspection information in reports.
• Collected rent, deposits and payments from tenants.
• Supervised 562 departments facility and staff of 32 employees.

• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Collected room deposits, fees, and payments.
• Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
• Trained new staff on correct procedures, compliance requirements, and performance strategies.
• Scheduled and assigned daily work and activities for team members.
• Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
• Resolved guest complaints by addressing issues with rooms promptly.
• Completed bi-weekly payroll for 27 employees.

• Greeted clients, showed apartments, and prepared leases.
• Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
• Collected monthly rent payments and other fees, always properly recording, and processing money.
• Verified tenant incomes and other information before accepting lease applications.
• Responded to requests and scheduled appointments for property showings.
• Monitored daily sales performance and provided feedback to each team member.
• Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
• Scheduled and monitored sales team members' workloads to meet customer needs.
• Streamlined and monitored quality programs to alleviate overdue compliance activities.

• Coordinated schedules and timelines for events.
• Managed event logistics and operations.
• Brainstormed and implemented creative event concepts and themes.
• Negotiated contracts with venues, vendors and suppliers to obtain best rates and services.
• Oversaw event registration process by collecting and tracking attendee information.
• Developed detailed event reports, documenting all aspects of each event.
• Coordinated travel and accommodations for event attendees.
• Implemented protocols and procedures to effectively manage planning process.
• Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
• Trained and supervised event staff to complete tasks on time.
• Implemented contingency plans to address last-minute changes or unforeseen events.
• Monitored and controlled event expenditures to meet budgets.

• Collected room deposits, fees, and payments.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Completed data entry and filing to keep records updated for easy retrieval.
• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
• Maintained confidentiality of sensitive data to protect customer and business information.
• Compiled information from files and research to satisfy information requests.
• Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
• Resolved customer problems and complaints.
• Collected credit cards payments, processed transactions and updated relevant records.

• Created daily floor sheets outlining reservations.
• Maximized revenue by turning simple inquiries into reservations.
• Responded quickly to telephone, email, online and in-person requests to book or update services.
• Collaborated with operations and all departments personnel to convey guest needs and achieve smooth arrivals.
• Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
• Informed clients of essential travel information, such as travel times, transportation connections, medical, and visa requirements to facilitate quality service.
• Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
• Handled reservations and answered questions from interested patrons for busy 342-room hotel.

• Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
• Correctly calculated inventory and ordered appropriate supplies.
• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Reconciled cash and credit card transactions to maintain accurate records.
• Developed, implemented, and managed business plans to promote profitable food and beverage sales.
• Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
• Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
• Tracked daily sales transactions and invoices for accurate and updated financial reporting.
• Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
• Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
• Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
• Implemented effective inventory control systems to reduce food spoilage and waste.
• Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
• Maintained effective supply levels by monitoring and reordering food stock and dry goods.

• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Attended industry events and conventions to explain sales opportunities.
• Demonstrated products to show potential customers benefits and advantages and encourage purchases.
• Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
• Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
• Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Implemented systems and procedures to increase sales.
• Communicated product quality and market comparisons by creating sales presentations.
• Developed compelling presentation decks to gain approval for ideas and communicate results.
• Prepared sales presentations for clients showing success and credibility of products.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.

• Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
• Trained employees in essential job functions.
• Initiated plans to improve customer relations, quality standards, and service efficiency.
• Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Managed senior-level personnel working in marketing and sales capacities.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Leveraged data and analytics to make informed decisions and drive business improvements.
• Defined clear targets and objectives and communicated to other team members.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Streamlined and monitored quality programs to alleviate overdue compliance activities.
• Assisted in organizing and overseeing assignments to drive operational excellence.

• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Checked-in late-arrival guests, collected payments and verified reservation details to maintain customer satisfaction.
• Trained all staff on front desk procedures and policies.
• Managed sign-in and security procedures by issuing badges, updating logs, and controlling access.
• Answered customer telephone calls promptly and appropriately handled needs.
• Took reservations over phone, in person, and via computer for guests and provided confirmation information.
• Answered multi-line phone system and enthusiastically greeted callers.
• Collected room deposits, fees, and payments.
• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Maintained clean and organized front desk areas to uphold polished company image.

• Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
• Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
• Provided customers with information about availability and pricing.
• Resolved various issues and discrepancies for customers.
• Informed clients of essential travel information, such as travel times, transportation connections, medical, and visa requirements to facilitate quality service.
• Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
• Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
• Generated and reported performance metrics to management to inform decision-making.
• Maintained awareness of types of rooms available in different resort locations.
• Checked in average of 120 passengers.

• Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
• Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
• Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
• Worked closely with front desk to achieve full occupancy of property.
• Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
• Resolved various issues and discrepancies for customers.
• Generated and reported performance metrics to management to inform decision-making.
• Provided follow through on all calls with confirmations and dissemination of requested information.
• Handled reservations and answered questions from interested patrons for busy 225-room hotel.