Héctor Rojas
Santiago
Summary
Técnico Computacional Redes y Telecomunicaciones, se ha desempeñado en áreas correspondientes a la informática, operaciones y servicio técnico de impresoras multifuncionales (multimarcas), adquiriendo experiencia en el ámbito de las tecnologías y servicios. Facilidad para adaptarse a grupos de trabajos y aportar con ideas para mejorar los procesos y operación.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Redes Y Telecomunicaciones
Kyocera Document Solutions Chile
Santiago
07.2015 - Current
- Identified needs of customers promptly and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Leveraged [Software] skills to input and compile data gathered from various sources.
- Recognized by management for providing exceptional customer service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Achieved cost-savings by developing functional solutions to problems.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Redes Y Telecomunicaciones
NEWOFFICE
Santiago
04.2012 - 12.2014
- Worked with cross-functional teams to achieve goals.
- Modified existing software systems to enhance performance and add new features.
- Achieved cost-savings by developing functional solutions to problems.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained updated knowledge through continuing education and advanced training.
- Leveraged [Software] skills to input and compile data gathered from various sources.
Redes Y Telecomunicaciones
CAIS S.A
Santiago
02.2011 - 03.2012
- Maintained updated knowledge through continuing education and advanced training.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Modified existing software systems to enhance performance and add new features.
Redes Y Telecomunicaciones
CD COMP S.A.
Santiago
03.2009 - 01.2011
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Planned and completed group projects, working smoothly with others.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Recognized by management for providing exceptional customer service.
- Modified existing software systems to enhance performance and add new features.
Education
Tecnico - Redes Y Telecomunicaciones
Instituto Profesional Icel
Santiago De Chile01-2019
Skills
- Data Management
- Excellent Communication
- Friendly, Positive Attitude
- Conflict Resolution
- Analytical and Critical Thinking
- Dependable and Responsible
- Leadership
- Analytical Thinking
- Verbal Communication
Affiliations
- Deporte
- Peliculas
- Musica
Certification
- Certificación Online Lexmark para impresoras multifuncionales
- Certificación Online Kyocera para impresoras multifuncionales
- MYQ Certified Technical Professional
Languages
Spanish
First Language
English
Beginner (A1)
A1
Timeline
Redes Y Telecomunicaciones
Kyocera Document Solutions Chile
07.2015 - Current
Redes Y Telecomunicaciones
NEWOFFICE
04.2012 - 12.2014
Redes Y Telecomunicaciones
CAIS S.A
02.2011 - 03.2012
Redes Y Telecomunicaciones
CD COMP S.A.
03.2009 - 01.2011
Tecnico - Redes Y Telecomunicaciones
Instituto Profesional Icel