Personal Finances I have a youtube channel
Hernan Ledezma
Industrial Engineer
Calgary
Summary
Offering solid foundation in client relationship management and ability to rapidly acquire industry-specific knowledge. Brings skills in communication and problem-solving, essential for enhancing customer experiences. Ready to use and develop these skills in Customer Success Manager role.
Overview
8
8
years of professional experience
2016
2016
years of post-secondary education
2
2
Languages
Work History
Customer Success Manager
Bolster
03.2024 - 10.2024
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Managed a portfolio of key accounts, maintaining strong relationships and ensuring high levels of satisfaction.
- Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
- Enhanced customer satisfaction by proactively addressing concerns and providing tailored solutions.
- Analyzed customer data to identify trends and develop strategies to improve customer success metrics.
- Identified upsell opportunities through frequent account reviews, contributing to increased revenue generation.
- Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
- Developed comprehensive training materials that facilitated faster customer proficiency with the product.
Sales Consultant
Straightline Kia
01.2022 - 03.2024
- Ability to build own leads doing proactive practicing
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Negotiated prices, terms of sales and service agreements.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
Door to Door Sales Person
Karrat Management
08.2022 - 10.2022
- Enhanced sales performance by implementing effective door-to-door selling techniques and strategies.
- Delivered positive experiences for potential customers with friendly demeanor even when faced with rejection or negative feedback.
- Achieved sales quotas consistently despite challenging weather conditions or other external factors affecting door-to-door campaigns.
Guest Services Manager
Studio 6 – Motel 6
06.2021 - 07.2022
- Boosted revenue with strategic upselling of premium rooms, services, and amenities when appropriate.
- Organized and distributed payroll for more than 25 staff members.
- Handled front desk and guest services budget and outlined adherence plans for specific positions.
- Managed more than 25 staff to deliver timely and courteous guest service in front desk, housekeeping and maintenance operations.
- Optimized scheduling practices to ensure adequate coverage during peak times while controlling labor costs effectively.
- Managed inventory control and resource allocation for optimal operational efficiency.
Guest Service Agent / Night Auditor
Studio 6 – Motel 6
08.2020 - 06.2021
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Handled cash transactions accurately, balancing daily reports at the end of each shift.
Assistant Executive Housekeeper
Howard Johnson’s Hotel and Suites
08.2019 - 04.2020
- Managed payroll and assisted in accounting by optimizing profits and controlling costs
- Assisted in recruiting, hiring, and onboarding new team members to ensure consistent staffing levels within the housekeeping department.
- Maximized productivity by effectively managing employee scheduling, balancing workload with available resources while minimizing overtime expenses.
- Ensured timely room turnovers through close monitoring of check-out rooms and coordinating with front office personnel.
Back Office Consultant
Holos Consulting
08.2017 - 03.2018
- Data analysis and preparation of reports in various mining projects
- Teamwork and communication skills to resolve conflicts
- Preparation of statistical reports, using different tools in Excel like Dynamic tables
- Feedback with the customer for process improvements
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
Planner
Electrans
11.2016 - 08.2017
- ISO 9001 – 2015 Standard Application, Quality Area
- Process improvement using different techniques
- Daily Coaching
Education
Bachelor’s Degree - Industrial Engineering
Universidad De Antofagasta
Antofagasta, Chile11-2016
Skills
Customer relationship building
Revenue growth
Training and mentoring
CRM software
Proficient in Excel
Team building
Negotiation
Customer onboarding
Time management
Sales proficiency
Additional Information
Class 5 driver’s licence.
Interests
Chess I play competitive chess since I was 8 years old
Reading I am interested in Bussiness and Personal Growth books
Timeline
Customer Success Manager
Bolster
03.2024 - 10.2024
Door to Door Sales Person
Karrat Management
08.2022 - 10.2022
Sales Consultant
Straightline Kia
01.2022 - 03.2024
Guest Services Manager
Studio 6 – Motel 6
06.2021 - 07.2022
Guest Service Agent / Night Auditor
Studio 6 – Motel 6
08.2020 - 06.2021
Assistant Executive Housekeeper
Howard Johnson’s Hotel and Suites
08.2019 - 04.2020
Back Office Consultant
Holos Consulting
08.2017 - 03.2018
Planner
Electrans
11.2016 - 08.2017
Bachelor’s Degree - Industrial Engineering
Universidad De Antofagasta
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