Hernán Poblete Miranda
Solutions Consultant
Santiago De Chile,RM
Summary
Affable Solutions Consultant with +10 years of experience helping companies connect customers with ideal solutions. Dedicated to taking ownership of full customer lifecycle, from pre-sale education to post-sale support. Consistently evangelizes for high-quality products and exceptional services. Keen to form strong, lasting business relationships between clients and providers. Research-based projects to improve processes and create new solutions in microeconomics, consumer behavior, customer experience, and longevity applied in Latin America and some parts of Asia.
Overview
3
3
Languages
27
27
years of post-secondary education
25
25
years of professional experience
Work History
Solutions Consultant
InPartnership International
London, UK (remote)
03.2019 - Current
- IPI is a global team of experts in digital learning solutions and tools to deliver consistent improvements in leadership, management and sales in the insurance and financial services industry.
- Customize learning pathways and training solutions.
- Learning Management System: Agylia.
- Identify reports to assist the business in streamlining processes.
- Analyze data and make actionable recommendations.
- Work closely with sales, marketing and product teams.
- Conduct research to create training materials and design learning solutions.
Director, Co-Partner
IMR-Brasil
Sao Paulo, Brazil
01.2012 - Current
- Research and Development enterprise focused on understanding consumer needs and designing solutions in Insurance and Longevity. IMR has designed innovative Consumer Education programs and offered tailored-made solutions to insurance companies in Brazil, Peru, India, and The Philippines.
- Manage and oversee operations in Latin America and Asia.
- Designed and implemented an Insurance Literacy and Education program for the largest insurance company of Latin America.
- Utilized trends in insurance marketplaces to create solutions and refine business strategies.
- Worked with industry analysts and market research firms to gather insights and test messages to solve key partner challenges.
- Developed impactful and strategic partnerships with financial services clients to drive business development.
- Assisted with creation of marketing strategy and advertising initiatives used to promote company to community members.
Int'l Members Relations and Solutions Manager
LL Global Inc
Santiago de Chile
01.2015 - 01.2019
- Pioneering research and education for the financial services industry focusing on Health, Life and Retirement, helping members tackle business challenges to evolve and grow market share and relevance.
- Lead LATAM research program, member engagement and consulting services.
- Research Management – Designed, executed and published research.
- Knowledge Management – Increased member engagement by creating a Research Executive Group with leading members, conducting roundtable meetings, events, conferences, publications.
- Speaker at LIMRA Conferences in New York, Chicago, Mexico City, Monterrey, Guatemala City, Panama, Bogotá, Quito, Lima, Sao Paulo, Rio de Janeiro, Buenos Aires, Santiago, Manila, Mumbai.
- Helped customers choose solutions suited to specific business needs by offering insight into available product or service options.
- Aligned multi-teams efforts behind unified solution promotion strategies, creating overarching strategies for customer guidance and communication.
- Investigated product fault trends, analyzing negative feedback and returned product reports for evidence of problematic development and production practices.
Special Country Representative
LL Global Inc
Santiago de Chile
01.2003 - 01.2012
- For Chile, Peru, Argentine and Colombia.
- Assisted members in relation to products and services and increased memberships in the region.
- Assisted with Recruitment and Assessment Programs for sales forces.
- Assisted with new research programs for LATAM to provide relevant and local content to members.
- Created and applied a customized Recruitment Program in seven Latin-American countries for members.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed and maintained courteous and effective working relationships.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Conducted research, gathered information from multiple sources and presented results.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Identified issues, analyzed information and provided solutions to problems.
Education
Master of Science - Social Anthropology
Universidad De Chile
Santiago De Chile 03.2006 - Current
Bachelor of Science - Social Anthropology
Universidad Bolivariana
Santiago De Chile 03.1995 - 12.2000
Bachelor of Arts - Industrial Design
Universidad Tecnológica Metropolitana
Santiago De Chile 03.1987 - 12.1992
Skills
Teamwork
Deep-dive data analysis
Research program planning
Experiment Design
Account servicing
Customer Relations
Retention strategies
Strategic Planning
Lead prospecting
Product Evangelism
Customer Relationship Management (CRM)
Technical Requirement Design
Recommending products
Product promotions
Revenue Generation
Network development
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Publications
- An Ethnographic Approach to the Study of Longevity, 2019/2020
- Spotlight on Retirement: Mexico, Colombia, Peru, Brazil, Argentina, Chile – 2019
- Insurance Pulse – Argentine, 2018
- United Nations Guidelines on Consumer Protection – 2016, 2018
- An Ethnographic Approach to the Study of Microinsurance, Peru – Brazil: 2009, 2015
- Ethnography in low-income neighborhoods – Fortaleza, Recife, Porto Alegre and Campinas. Brazil, 2014
- Contemporary views on human aging and longevity: Brazil – a rapidly aging country, 2013
- Ethnography in Rocinha and Heliópolis Slums for Microinsurance, Brazil, 2013
- Physical anthropological approaches to aging: Age-friendly cities. Rio de Janeiro´s Public Transportation System – Brazil, 2012
- Insurance Literacy and Education Program for Microinsurance – Brazil, 2012
Quote
The problem is not to find the answer; it’s to face the answer.
Terence McKenna
Timeline
Solutions Consultant
InPartnership International
03.2019 - Current
Int'l Members Relations and Solutions Manager
LL Global Inc
01.2015 - 01.2019
Director, Co-Partner
IMR-Brasil
01.2012 - Current
Master of Science - Social Anthropology
Universidad De Chile
03.2006 - Current
Special Country Representative
LL Global Inc
01.2003 - 01.2012
Bachelor of Science - Social Anthropology
Universidad Bolivariana
03.1995 - 12.2000
Bachelor of Arts - Industrial Design
Universidad Tecnológica Metropolitana
03.1987 - 12.1992