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Hernán Poblete Miranda
Solutions Consultant
Santiago De Chile,RM
Summary
Affable Solutions Consultant with +10 years of experience helping companies connect customers with ideal solutions. Dedicated to taking ownership of full customer lifecycle, from pre-sale education to post-sale support. Consistently evangelizes for high-quality products and exceptional services. Keen to form strong, lasting business relationships between clients and providers. Research-based projects to improve processes and create new solutions in microeconomics, consumer behavior, customer experience, and longevity applied in Latin America and some parts of Asia.
Overview
3
3
Languages
27
27
years of post-secondary education
25
25
years of professional experience
Work History
Solutions Consultant
InPartnership International
London, UK (remote)
03.2019 - Current
- IPI is a global team of experts in digital learning solutions and tools to deliver consistent improvements in leadership, management and sales in the insurance and financial services industry.
- Customize learning pathways and training solutions.
- Learning Management System: Agylia.
- Identify reports to assist the business in streamlining processes.
- Analyze data and make actionable recommendations.
- Work closely with sales, marketing and product teams.
- Conduct research to create training materials and design learning solutions.
Director, Co-Partner
IMR-Brasil
Sao Paulo, Brazil
01.2012 - Current
- Research and Development enterprise focused on understanding consumer needs and designing solutions in Insurance and Longevity. IMR has designed innovative Consumer Education programs and offered tailored-made solutions to insurance companies in Brazil, Peru, India, and The Philippines.
- Manage and oversee operations in Latin America and Asia.
- Designed and implemented an Insurance Literacy and Education program for the largest insurance company of Latin America.
- Utilized trends in insurance marketplaces to create solutions and refine business strategies.
- Worked with industry analysts and market research firms to gather insights and test messages to solve key partner challenges.
- Developed impactful and strategic partnerships with financial services clients to drive business development.
- Assisted with creation of marketing strategy and advertising initiatives used to promote company to community members.
Int'l Members Relations and Solutions Manager
LL Global Inc
Santiago de Chile
01.2015 - 01.2019
- Pioneering research and education for the financial services industry focusing on Health, Life and Retirement, helping members tackle business challenges to evolve and grow market share and relevance.
- Lead LATAM research program, member engagement and consulting services.
- Research Management – Designed, executed and published research.
- Knowledge Management – Increased member engagement by creating a Research Executive Group with leading members, conducting roundtable meetings, events, conferences, publications.
- Speaker at LIMRA Conferences in New York, Chicago, Mexico City, Monterrey, Guatemala City, Panama, Bogotá, Quito, Lima, Sao Paulo, Rio de Janeiro, Buenos Aires, Santiago, Manila, Mumbai.
- Helped customers choose solutions suited to specific business needs by offering insight into available product or service options.
- Aligned multi-teams efforts behind unified solution promotion strategies, creating overarching strategies for customer guidance and communication.
- Investigated product fault trends, analyzing negative feedback and returned product reports for evidence of problematic development and production practices.
Special Country Representative
LL Global Inc
Santiago de Chile
01.2003 - 01.2012
- For Chile, Peru, Argentine and Colombia.
- Assisted members in relation to products and services and increased memberships in the region.
- Assisted with Recruitment and Assessment Programs for sales forces.
- Assisted with new research programs for LATAM to provide relevant and local content to members.
- Created and applied a customized Recruitment Program in seven Latin-American countries for members.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed and maintained courteous and effective working relationships.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Conducted research, gathered information from multiple sources and presented results.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Identified issues, analyzed information and provided solutions to problems.
Education
Master of Science - Social Anthropology
Universidad De Chile
Santiago De Chile 03.2006 - Current
Bachelor of Science - Social Anthropology
Universidad Bolivariana
Santiago De Chile 03.1995 - 12.2000
Bachelor of Arts - Industrial Design
Universidad Tecnológica Metropolitana
Santiago De Chile 03.1987 - 12.1992
Skills
Teamwork
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Publications
- An Ethnographic Approach to the Study of Longevity, 2019/2020
- Spotlight on Retirement: Mexico, Colombia, Peru, Brazil, Argentina, Chile – 2019
- Insurance Pulse – Argentine, 2018
- United Nations Guidelines on Consumer Protection – 2016, 2018
- An Ethnographic Approach to the Study of Microinsurance, Peru – Brazil: 2009, 2015
- Ethnography in low-income neighborhoods – Fortaleza, Recife, Porto Alegre and Campinas. Brazil, 2014
- Contemporary views on human aging and longevity: Brazil – a rapidly aging country, 2013
- Ethnography in Rocinha and Heliópolis Slums for Microinsurance, Brazil, 2013
- Physical anthropological approaches to aging: Age-friendly cities. Rio de Janeiro´s Public Transportation System – Brazil, 2012
- Insurance Literacy and Education Program for Microinsurance – Brazil, 2012
Quote
The problem is not to find the answer; it’s to face the answer.
Terence McKenna
Timeline
Solutions Consultant
InPartnership International
03.2019 - Current
Int'l Members Relations and Solutions Manager
LL Global Inc
01.2015 - 01.2019
Director, Co-Partner
IMR-Brasil
01.2012 - Current
Master of Science - Social Anthropology
Universidad De Chile
03.2006 - Current
Special Country Representative
LL Global Inc
01.2003 - 01.2012
Bachelor of Science - Social Anthropology
Universidad Bolivariana
03.1995 - 12.2000
Bachelor of Arts - Industrial Design
Universidad Tecnológica Metropolitana
03.1987 - 12.1992
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