Hugo de Lignières
Front Office Manager
Paris
Profil professionnel
"Hospitality is as theater, and luxury hotels are the best scene to express it."
Dynamic hospitality professional with expertise in hotel management, team leadership, and guest experience across luxury and high-volume operations. Proven track record in re-openings, staff training, SOP development, and delivering exceptional service in globally recognized hotel brands.
Vue d'ensemble
8
8
years of professional experience
Expérience
Chef Concierge
Hôtel du Louvre by Hyatt
Paris
2023.05 - 2024.11
- Spearheaded re-opening operations with a team of 12 (6 concierges, 6 bellmen).
- Oversaw daily operations, scheduling, hiring, onbording, training and nurturing partnerships.
- Managed group logistics, accounting, and implemented SOPs for seamless guest services.
- Paris 2024 Olympics Games
Assistant Front Office Manager
Hyatt Regency
Paris
2022.07 - 2023.05
- 995 rooms (500 C/I - C/O daily)
- Front desk daily operations management.
- Duty manager
- Night manager
- Quality score
Graduate Program (CLT) - Room Division
Hyatt Regency
Paris
2020.01 - 2022.07
- Cross-trained in supervisory roles across = Housekeeping, Front Desk, Night Manager, Reservations, and Room coordination.
- Identification des opportunités d'amélioration et mise en place d'actions correctives pour optimiser les résultats de la division.
Rooms Management Training
Pullman
Luang Pragang
2019.02 - 2019.08
- Soft opening
- Assiting managers in = Daily operations, Staff evaluation,
- Cross-trained in front office, guest experience, and housekeeping
Executive Club Trainee
Regent Hong Kong - Former InterContinental
Hong Kong
2018.02 - 2018.08
Delivered ultra-personalized service to VIP guests across F&B and front office areas.
Front Office Trainee
Intercontinental - Le Grand Hôtel
Bordeaux
2017.03 - 2017.08
Formation
Master in International Hospitality Management -
IAE (Graduate School of Management)
Nice /2016 - /2019
MHD in Hospitality Management -
Lycée Paul Augier
Nice /2014 - /2016
Compétences
Hotel Management & Operations
Onboarding & Staff Training
Team Management
Partnership Development
SOP Implementation
Guest Experience
Owner - Watch & Delice
Vintage watch dealer
Curated and sold exclusive vintage watches from the 1940s to 2000s.
More than 45 watches sold since 2022.
Focusing on rich history and high end brands:
UG, Rolex, Cartier, Omega, Piaget, Longines…
https://www.watchandelice.com
LANGUAGES
French
Langue maternelle
English
Bilingue
Chronologie
Chef Concierge
Hôtel du Louvre by Hyatt
2023.05 - 2024.11
Assistant Front Office Manager
Hyatt Regency
2022.07 - 2023.05
Graduate Program (CLT) - Room Division
Hyatt Regency
2020.01 - 2022.07
Rooms Management Training
Pullman
2019.02 - 2019.08
Executive Club Trainee
Regent Hong Kong - Former InterContinental
2018.02 - 2018.08
Front Office Trainee
Intercontinental - Le Grand Hôtel
2017.03 - 2017.08
Master in International Hospitality Management -
IAE (Graduate School of Management)
/2016 - /2019
MHD in Hospitality Management -
Lycée Paul Augier
/2014 - /2016