Ignacio Hernandez
Networking Technician
Puerto Aysén
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work History
IT Support Specialist
Comercial Los Queltehues.
Puerto Aysén
08.2019 - Current
- Offered new customers training to reduce frustration and improve customer satisfaction.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
IT Technician
Colegio Sagrada Familia
Puerto Aysen
03.2018 - 06.2018
- Linked computers to network and peripheral equipment.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
Education
Associate of Science - Computer Networking And Telecommunications
03.2015 - 12.2016
Skills
Hardware upgrades
Cost analysis
Telecommunications network oversight
Operating system management
Technical equipment inspection
Wireless area networking
Desktop support
Timeline
IT Support Specialist - Comercial Los Queltehues.
08.2019 - Current
IT Technician - Colegio Sagrada Familia
03.2018 - 06.2018
INACAP - Associate of Science, Computer Networking And Telecommunications
03.2015 - 12.2016
Video Games Player.
Passionate about all about video games and all technologies in general.