Ingrid Vega
Santiago
Summary
With over 14 years of experience in the hospitality industry, I am dedicated to delivering exceptional customer satisfaction. As a skilled Sommelière and professional Chef, I have honed my expertise in various roles, including Chef, wine seller in wineries, wine distributor, and Assistant Head Sommelière in Chile, France, and Australia. My diverse background equips me with a unique perspective and a strong commitment to excellence in every aspect of service.
Overview
9
9
years of professional experience
Work History
Head Sommelier
MSC Mediterranean Shipping
08.2025 - 02.2026
- Held a management position overseeing wine operations across six specialty restaurants, with full responsibility for cost control, inventory management, and stock flow.
- Led and supervised wine service standards, ensuring consistency and quality across all outlets.
- Developed and implemented sales strategies, promotions, and wine pairings to increase wine revenue and average check value.
- Managed purchasing, supplier relationships, pricing, and margin control to meet financial targets.
- Conducted wine tastings and professional training for service teams, improving product knowledge, upselling, and guest engagement.
- Delivered personalized wine recommendations to a diverse international clientele, adapting service to different cultures and preferences.
- Analyzed sales data and operational performance to optimize wine lists, control costs, and drive sales growth.
- Collaborated with senior management to align wine programs with overall business and brand objectives.
- Delivers exceptional wine service that enhances guest satisfaction and drives loyalty during dining experiences and exclusive wine events.
- Implements innovative sales techniques to elevate the overall dining experience and maximize revenue.
Sommelier
Cremaschi Furlotti
03.2024 - 01.2025
- Delivers exceptional wine service that enhances guest satisfaction and drives loyalty during dining experiences and exclusive wine events.
- Implements innovative sales techniques to elevate the overall dining experience and maximize revenue.
- Fosters strong partnerships with restaurant owners and staff to ensure collaborative success.
- Conducts strategic weekly meetings with management to focus on sales improvement and client acquisition.
- Cultivates relationships with high-value clients to enhance business growth.
- Develops strategic partnerships to amplify brand presence and drive profitability.
- Skilled in negotiation, securing high-value agreements for advantageous deals.
- Provides in-depth performance analysis and reporting to inform future strategies.
- Identifies new client opportunities through weekly sales meetings.
- Implements targeted strategies to maximize sales during wine events and restaurant service.
Assistant Head Sommelier
Rosetta
04.2023 - 11.2023
- Oversaw operations in fine dining to deliver unparalleled guest experiences.
- Developed and maintained an extensive wine portfolio featuring 400 premium labels.
- Trained staff on exceptional wine service and strategic food pairings to boost sales.
- Executed pricing strategies and launched innovative wine products to drive revenue growth.
- Created and curated a dynamic wine list with 400 premium labels.
- Elevated guest experiences by supervising top-tier fine dining operations.
- Trained staff to enhance wine service, driving increased sales and satisfaction.
- Managed pricing strategies and introduced new wines, boosting revenue significantly.
Customer Service Representative
Uber
10.2020 - 12.2022
- Spearheaded the onboarding process for clients across Quebec, Montreal, and LATAM, delivering exceptional customer experiences.
- Leveraged expertise in issue resolution and payment management through Zendesk, Intercom, and Slack to elevate operational efficiency.
- Applied in-depth knowledge of customer satisfaction principles and strategies to enhance client interactions.
- Processed returns with proficiency, ensuring seamless transactions.
- Specialized in troubleshooting technical problems to guarantee uninterrupted service operations.
- Excelled in complaint management while devising strategies to improve customer experience and loyalty.
- Demonstrated logistic capabilities to streamline service delivery and optimize performance.
- Increased customer satisfaction through effective issue resolution techniques.
- Optimized payment processing workflows utilizing Zendesk, Intercom, and Slack tools.
- Formulated innovative strategies to boost customer loyalty and retention rates.
- Executed effective logistics to streamline returns processing and resolution of technical issues.
Manager of Business Development and Sales
Cave Saint Emilion
03.2020 - 08.2020
- Drive customer satisfaction by addressing inquiries on credit, delivery, and product information.
- Manage and optimize wine cellar operations to ensure a premium selection.
- Expertly recommend wines tailored to customer preferences, enhancing their experience.
- Oversee stock management and sales processes for operational excellence.
- Managed and organized extensive wine cellar inventory efficiently.
- Proactively suggested wines, boosting customer satisfaction and sales.
- Handled stock and sales transactions, driving revenue growth consistently.
Supervisor
Hyatt Centric
08.2017 - 10.2018
- Engaged with dining customers to assess satisfaction levels and ensure a memorable dining experience.
- Resolved customer complaints promptly and professionally, fostering a positive atmosphere and repeat business.
- Conducted comprehensive staff training to elevate service standards and enhance team performance.
- Trained and developed staff, leading to improved performance and service quality.
Education
Advance -
Court Master Sommelier
EE.UU03-2025
Advance -
Sommelier School of Chile
Santiago, Chile03-2018
High School Diploma -
INACAP
Talca, Chile08-2015
Skills
- Wine Program Management
- Cost Control & Budget Management
- Inventory & Stock Flow Management
- Multi-Outlet Operations (Specialty Restaurants)
- Wine Sales Strategy & Revenue Growth
- Wine Promotions & Pairing Development
- Fine Dining Wine Service
- Wine Tasting & Sensory Evaluation
- Staff Training & Leadership
- Supplier & Purchasing Management
- International Guest Service
- Cross-Cultural Communication
- Sales Analysis & Performance Optimization
Languages
Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
French
Bilingual or Proficient (C2)
Italian
Upper intermediate (B2)
Driving License - Category
- Class B
- Class C
Personal Information
- Title: Sommelière and Professional Chef
- Date of Birth: 24 Jun 1992
- Nationality: Chile
- Driving License: Class B and C
Interests
- Photography
- Cooking
- Running
Timeline
Head Sommelier
MSC Mediterranean Shipping
08.2025 - 02.2026
Sommelier
Cremaschi Furlotti
03.2024 - 01.2025
Assistant Head Sommelier
Rosetta
04.2023 - 11.2023
Customer Service Representative
Uber
10.2020 - 12.2022
Manager of Business Development and Sales
Cave Saint Emilion
03.2020 - 08.2020
Supervisor
Hyatt Centric
08.2017 - 10.2018
Advance -
Court Master Sommelier
Advance -
Sommelier School of Chile
High School Diploma -
INACAP