Zendesk
Iván Eduardo Cortés Narbona
Tecnico Superior En RRHH/ Tecnico Superior En Turismo Y Hotelería.
Santiago
Summary
Results-driven bilingual professional with over a decade of experience in Human Resources and personnel administration across multiple countries including Chile, UK, Australia, France, Switzerland, and Latin America. Specializes in shared services, national and international mobility, benefits, recruitment, repatriation, relocation, and training. Committed to team success, excels in high-pressure environments with a methodical and proactive approach while consistently meeting organizational quality standards.
Overview
18
18
years of professional experience
11
11
years of post-secondary education
2
2
Languages
Work History
Relocation and Mobility Consultant
Ward Van Lines
08.2024 - 03.2025
- Resolved potential conflicts between relocating employees and host communities by initiating proactive cultural awareness programs.
- Coordinated global tax and compensation planning efforts, minimizing financial risks associated with employee relocations.
- Maintained up-to-date knowledge of industry trends, ensuring the delivery of cutting-edge mobility solutions for clients.
- Mentored junior consultants, sharing knowledge and expertise to foster professional growth within the team.
HR Experience Manager
Deel USA
05.2023 - 12.2023
- Played a key role in building a successful Employee Experience team from the ground up, collaborating closely with colleagues to establish and achieve goals, and to cultivate a positive work environment.
- Coordinated efforts to onboard, and train new team members, ensuring they were equipped with the knowledge and tools needed to succeed in their roles.
- Served as a seasoned HR expert, providing comprehensive support to all employees while ensuring adherence to applicable laws and regulations.
- Led the off-boarding team and developed and implemented a new off-boarding process for all countries, resulting in improved efficiency and satisfaction among departing employees and management.
- Oversaw the EOR employee lifecycle, including onboarding, off-boarding, employee orientation, support, performance management, payroll questions, and benefits, ensuring compliance and providing top-notch support to employees.
- Provided administrative support, including generating reports, employment verification letters, and HRIS administration, to maintain the smooth operation of HR processes.
- Acted as the in-house HR expert for Chile and Argentina; built out an HR knowledge base for both Chile and Argentina operations.
- Resolved 100+ email communications on a weekly basis with a demonstrated high quality of experience and turnaround time.
- Selected as communications functional expert for the department and led small subset of Specialists to develop department communications best practices.
- Skills: Client Service.
Human Resources Business Partner Chile & Argentina
Field Core International Chile - General Electric Company Chile
08.2017 - 12.2022
- Provide support to functions with employee relations, training, and compliance.
- Provide tactical HR support to line to ensure alignment with business needs.
- Help with the implementation of HR programs and projects to guarantee an efficient and effective organization. Collect, analyze, and report HR statistics to capture metrics, demonstrate progress and make recommendations for improvement.
- Address employee inquiries related to pay disputes, benefits, work-related issues, etc.
- Prepare and conduct integrity and employee relations investigations.
- Implement new processes and procedures to improve efficiency and productivity. Collaborate with the recruiting team to screen candidates and conduct interviews to hire the best staff for each position.
- Partner with functional Human Resources teams to implement and manage global programs in the region.
- Lead investigations and work with FC attorneys to represent the organization in legal matters, as appropriate. Assist the Human Resources Manager with the analysis and maintenance of local and legal programs as appropriate.
- Help Human Resources Managers to solve performance evaluation forms.
- Assist with field employee communications regarding HR programs.
- Perform other tasks as assigned.
- Skills: Client Service.
Foreign Personnel Coordinator - Global Mobility Consultant
AmeC Foster Wheeler
03.2014 - 08.2017
- Responsible for conducting interviews with foreign personnel by phone and in person, associated with the requirements of the different areas of the company.
- Coordinate, schedule, and execute relocations of new national and foreign collaborators (and families) both inside and outside the country.
- Collect information on the cost of living in the country (visas, hotels, houses, apartments, cars, domestic services, among others).
- Follow-up processes and advice on entry and exit to the country.
- Responsible for carrying out contracts and induction to the company, as well as legal and labor regulations, such as Benefits, Health and Pension Plans.
- Participate in national and international university job fairs.
- Creator and developer of corporate activities, involving an average of 1,000 people.
- Participate in social activities developed by the company.
- Skills: Client Service.
Foreign Personnel Coordinator - Global Mobility Consultant
PwC Chile - UK
08.2007 - 07.2013
- Responsible for conducting interviews with foreign personnel by phone and in person, associated with the requirements of the different areas of the company.
- Coordinate, schedule, and execute relocations of new national and foreign collaborators (and families) both inside and outside the country.
- Collect information on the cost of living in the country (visas, hotels, houses, apartments, cars, domestic services, among others).
- Follow-up processes and advice on entry and exit to the country.
- Responsible for carrying out contracts and induction to the company, as well as legal and labor regulations, such as Benefits, Health, and Pension Plans.
- Participate in national and international university job fairs.
- Creator and developer of corporate activities, involving an average of 1,000 people.
- Participate in social activities developed by the company.
- Skills: Client Service.
Education
Advanced Diploma in Human Resources - Gestion De Recursos Humanos
IACC
Santiago, Chile 05.2022 - 05.2024
Flight attendant - Human Services
Flight Attendant School
Santiago, Chile 05.2003 - 03.2007
Higher Technician in Tourism and Hotel Management - undefined
Simón Bolivar
03.1991 - 12.1995
Skills
Experienced with Word
Personal Information
- Date of Birth: 12/23/74
- Gender: Male
- Nationality: Chilean
- Marital Status: Unmarried
Software
Mower
Jira
Word
Power Point
Succesfactor
Languages
English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)
Timeline
Relocation and Mobility Consultant
Ward Van Lines
08.2024 - 03.2025
HR Experience Manager
Deel USA
05.2023 - 12.2023
Advanced Diploma in Human Resources - Gestion De Recursos Humanos
IACC
05.2022 - 05.2024
Human Resources Business Partner Chile & Argentina
Field Core International Chile - General Electric Company Chile
08.2017 - 12.2022
Foreign Personnel Coordinator - Global Mobility Consultant
AmeC Foster Wheeler
03.2014 - 08.2017
Foreign Personnel Coordinator - Global Mobility Consultant
PwC Chile - UK
08.2007 - 07.2013
Flight attendant - Human Services
Flight Attendant School
05.2003 - 03.2007
Higher Technician in Tourism and Hotel Management - undefined
Simón Bolivar
03.1991 - 12.1995
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